offline files - working offline you are no longer connected to server

SpiderPig
SpiderPig used Ask the Experts™
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Hi All,
I have a problem with a user using a laptop with Windows XP Pro SP3 coming in and out the office. The problem happens when the user is in the office connected to the LAN where the Windows 2003 SBS AD reside. Every now and then the user will receive an error message on his mapped My Documents folder that offline files - working offline you are no longer connected to server. That causes everything sharing wise to go offline, meaning if I open my computer and go to a mapped network drive the folder is empty. When I click on the task bar icon for the offline files and push a sync everything comes back. Its like the laptop is lossing connection to the AD even though he can browse the internet.

I have tried disabling and enabling the offline files. I have also tried increasing the offline storage to 10GB. I had the user reboot each time he connect the laptop to his docking station in the office, but nothing seems to help though.


Any idea why this is happening? I am starting to think Offline file sync is not a good feature. I have been having a lot of issues with it lately. Its a good concept, but holly cow how buggy and unpredictable it is.

Thanks for your help.
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I don't fancy offline files. I find it unreliable and "old fashion", and it will always give you additional support cases. I'm sure some disagree, but :)

Make sure if he uses a network cable while at work, that the wireless radio is turned off.

Make sure the network card driver is up to date.

Author

Commented:
I couldn't agree with you more my friend. I hate it. I am getting to many support cases on this, and only on mobile users. Hell I think I am going to move their personal files to the cloud! I have the feeling it will work much better. DropBox works great for me on both a Mac and Windows 7.

Good point on the wireless network. I did notice the wireless network is up and sometimes causes issues. I will update the network drivers as well.

I will keep you posted.
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Top Expert 2011

Commented:
This is not caused by a physical drop, usually a simple blip, that immediately forces the synch manager to flip into an offline state, making everything appear empty... This is by design....

Check online for a value in the registry called "silentforcedautoreconnect", and implement on this user's pc. Either that or change his my docs mapping to ip, or fqdn.... Those two methods still reach the targets when they are flagged as offline....
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Commented:
Also, check his local Application Log for anything under the source "Offline Files". If present, it would probably be to the effect that a portion of the csc has been corrupted etc... This usually contributes to the disconnects.....

Author

Commented:
Awesome, you know where can I find silentforcedautoreconnect? Also what does CSC mean?

Thanks.
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Top Expert 2011
Commented:
Csc = Client Side Cache

You will find the reg mod here.... Last one I beleive...

http://support.microsoft.com/kb/811660
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Top Expert 2011

Commented:
I would appreciate an update.......

Author

Commented:
Your link and this link:
http://support.microsoft.com/kb/230738

Solved the problem. Thank you and sorry for the delay.
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Top Expert 2011

Commented:
Please be careful using that, as ALL unsynched changes are gone forever.......

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