Problem in Installing MapiLab Native POP3 connector in SBS2003

sglee
sglee used Ask the Experts™
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Hi,
 I bought native POP3 connector from MapiLab, downloaded it, and installed it on SBS2003.
 Two problems:
 (1) I can't find native POP3 connector folder in All Programs
 (2) I can see it from Windows Explorer - C:\Program Files\MAPILab Ltd\Native POP3 Connector, but I don't see any icon that I can run.
 I have installed and uninstalled a few times, but the result is the same.
 I emailed tech support, but this time no answer from them regarding this issue whatsoever.

Any suggestion is highly appreciated.
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Hi:
Not the answer you want, but the best route to get help for a paid program is the author or company that created, and hopefully, supports the program.  You may find someone here who is familiar with that program, but from the lack of responses so far it doesn't look promising.

The information on the web site says it is "native" and installs as a connector.  Have you looked in Exchange System Manager to see if you can configure its properties there?

Author

Commented:
In Exchange System Manager, I see SmallBusiness SMTP connector along with POP3 Connector Manager as seen in attchment.
Is this what you were referring to?
If this is the right one, where do I start adding pop3 accounts?
MapiLab-SBS-SMTP-Connector.doc
So what opens if you click or right click the pop3 connection manager.... does it allow you to "manage pop3 connections"?

Do you also have the actual Exchange Pop3 connector installed and active?  You should be able to tell by looking through the list of services in Start - Admin tools - Services.  I'm not saying you should not have, just wondering if they are two different services or if the third party one is an add on for the Exchange/SBS  one that comes with SBS/exchange.
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Author

Commented:
Do you also have the actual Exchange Pop3 connector installed and active?  - Microsoft Exchange POP3 Startup Type is "Disabled" in Services.msc.
In Services.msc, I also noticed "Native POP3 Connector" was set ot start AUTOMATIC, but Status was NONE. So I started the service and then I go an error message "The Native PPOP3 connector service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service".
So I tried to start the Performance Logs and Alerts service, then I got the similiar error message "The Performance Logs and Alerts serviceon Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service".

I included POP3 connector screenshots from its properties.
When I tried to change schedule for every 1 min, it would revert back to 15 min.
That is the reason I bought 3rd party software so that I can put any min. that I like such as 1 or 2 min. instead of 15 min by SBS connector.

POP3Connector.doc
Commented:
Hello,
There is a not-supported workaround to shorten the fetch interval, on SBS 2003
Create a new DWORD value ScheduleAccelerator in the registry under:
"HKLM/SOFTWARE/Microsoft/SmallBusinessServer/Network/POP3 Connector". The new fetch interval time becomes the interval time you have set in the configuration GUI, divided by the number you set as the value for ScheduleAccelerator.
For example, if you have the interval in the GUI set to 15 minutes, and you set the ScheduleAccelerator value to 3, it will fetch e-mail every 5 minutes.

Please backup the registry and make a backup before you start digging in the registry just in case.
:-)

Regards

Author

Commented:
Thanks for the suggestion, but since this workaround involves editing registry on the domain controller, I am hesitant at this point.
I will try to contact the software tech support one more time before trying your suggestion.

Commented:
Well previously you installed a 3rd party SW for Exchange on your DC which does much more than adding a single line to the registry.
The Solution I suggested is a single line in the registry where you know how to set it and how to remove it in case of unwanted side effects.

Author

Commented:
ITF1:
the workaround you suggested involving Registry edit is to shorten the email retrival interval in POP3 connector that came installed with SBS2003, right.
This has nothing to do making 3rd party software from MAPILAB that I purchasedt?

Commented:
this is correct

Commented:
One more thing about that setting, depending of the amount of user and the messages they receive you should not go to low with the retrieval setting. Otherwise SBS may has not finished downloading the provious requests. This can lead to unwanted side effects.

Author

Commented:
There were two reasons why I purchase "NATIVE POP3 CONNECTOR" from MapiLAB.
I heard from the experts on this board that POP3 Connector that comes with SBS2003 DOES NOT WORK WELL.

Unless I am convinced that SBS2003 POP3 Connector is better than 3rd party product, I am hesitant to use it.

Commented:
Well, I dont know what other people saying about the POP3 Connector from SBS, I just wondering what else the Mapilab connector does other than scheduled connecting to the pop server, authenticate and download the waiting messages. If there goes something wrong it is very rare the fault of the POP 3 connector.

Author

Commented:
Are you saying that SBS POP3 connector is reliable?

Commented:
I used it a couple of years and if you monitor your Servers on a regular base it is fine. The reason why they sell it is usually if someone installes Exchange on a regular Server which come without a build in POPconnector.

Author

Commented:
ITF1:
Do I need to restart the file server after making this registry change?

Commented:
To tell you the truth I don't remember, but check the eventlog if the changes are applied POP collector Events.
If not Restart and come back with your results. As I mentioned previously about that setting, depending of the amount of user and the messages they receive you should not go to low with the retrieval setting. Otherwise SBS may has not finished downloading the provious requests. This can lead to unwanted side effects.

Regards

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