Avatar of SterlingMcClung
 asked on

Project 2007 can't save files

I am struggling with a computer that does not want to save a set or project files.  The files are organized into a master file with various other project files linked to the master.  Sometimes when the user opens the master file or the individual files, he is unable to save them.  He gets the following message:

Project Error
These files are stored on the a SBS2008 server, and when the files are stored locally he does not have problems.  We can save or store other files in this folder just fine, it seems to be just Project that is having troubles.
Microsoft OfficeSBS

Avatar of undefined
Last Comment
Rob Williams

8/22/2022 - Mon
Rob Williams

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question

When the message happens, if we try saving under a new name in the same location, we get the same message.  I believe that we also tried saving these files to his "Desktop", which is redirected to a share on the server, with the same results.  This has been a long running issue and we have changed AV products with the error happening before and after.  I believe that with the original AV product, I did try disabling the AV on the desktop and server as a test, but it still did not work.

I have not specifically enabled these NIC settings on either the desktop or the server, but I will check to ensure they are not enabled.  The network was one of my thoughts as well, and one of the last things I have done is replace all the network cable, including vertical, from the desktop to the switch, because the switch and computer would only auto negotiate a 100 Mbps connection instead of 1 Gbps.  With the new cable, everything is auto-negotiating to 1 Gbps, but the problem persists.  I will try the settings and if that doesn't work, I think a new NIC will happen this week as well.

I will post again after I have had a chance to read through the article you posted.
Rob Williams

It is common for A/V to cause a file to show as "open by another user" and thus read only.

The NIC settings referenced are enabled by default, and generally require disabling.

In my past life I was a cabling troubleshooter. 90% of network related issues are cabling related. Unlike a phone line that if you have a connection it works, poorly terminated cables, kinked or stretched cables, and EMI cause reduced performance that can really only be tested with a proper network certification meter (>$8000). If in doubt you should have the cabling tested by a specialist.

Also make sure PC's, servers, and switches use the same speed and duplex settings. Auto-negotiate is usually best, and only option to use if they are unmanaged switches.
Your help has saved me hundreds of hours of internet surfing.