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STOP 0x000000FC USB mouse

Scott Thompson
Scott Thompson used Ask the Experts™
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This is definitely odd..

The laptop works just fine (Dell Inspiron E1505) UNTIL you plug in a USB mouse or keyboard, then it BSOD's.  In normal mode, the error is 0x000000FC.  In Safe Mode, it's 0x0000007E.  USB flash drive works just fine.  Tested every port.  Any suggestions?
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I would try to update the motherboard/chipset drivers for you laptop.
Scott ThompsonComputer Technician / Owner

Author

Commented:
I have tried that from the Dell website, and also through Intel website, though the intel website says I have the current drivers.
excellent - have you tried another mouse perhaps? or that mouse on another PC?
Scott ThompsonComputer Technician / Owner

Author

Commented:
Yes, and a keyboard.  Still BSOD's.  At least I'm glad that the things you guys are thinking of I have tried. :)  Unfortunately, that might also mean you run into the same road block in your head. :(  I'm hoping it's not the motherboard, because that would be hard to explain to the customer.  I don't really understand it myself if it's the motherboard.
So it blue screens on a KB and Mouse, but not on a USB stick?  that really screams HID driver to me, but if you say that you updated the drivers from intel's site, that kinda leaves me stumped.

Did this just start happening?  Could you try to perform a system restore?
Top Expert 2013

Commented:
can you post the minidump?  from windows \minidumps
Top Expert 2013

Commented:
another way is deleting ALL usb entries from device manager, reboot and test
Scott ThompsonComputer Technician / Owner

Author

Commented:
I figured it out.  Basically when I went to the Intel website, the Intel Drive Update Check Utility told me I had the latest drivers.  I looked up that it was an ICH7 chipset, and manually went and downloaded those drivers.  I installed, restarted, and had success!

To sum up, I don't know if the drivers were corrupted and just needed to be replaced, but either way, at least there is a solution!

Thank you for all your help!
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