I'm trying to configure the Cisco IP Communicator (v7) on my network, but I'm having a heck of a time figuring out exactly how I'm supposed to go about it.
I'm new to configuring and managing Cisco technology. Our senior engineer was fired last week, and now its on me to finish the implementation, and for all I know, there is a whole configuration app I'm totally unaware of. Any help would be appreciated.
Cisco Unified Communications Manager Express (15.1(2)T2 / CME 8.1)
Cisco Unified CallConnector Server (not sure on the version...)
I own 16x CIPC licenses. My (now former) senior engineer managed to configure and demonstrate one. He was able to use it without issue (in fact, it still works on his workstation, on the LAN and over VPN) but I have been totally unable to duplicate his results.
The CIPC software installs without an issue, and it connects to the TFTP server fine. It pulls down the time (which is incorrect, but at least its getting it), as well as the company banner label. I can also see the Device Name (MAC address) in the Unified Communications Manager Express Administration page, and I am able to modify the speed dial buttons etc.
The problem comes in when I connect to the Unified CallConnector Configuration Manager; the CIPC is nowhere to be found in the list of phones. The sequence number for the CIPC (according to CME) is 34, but the CC Config Manager skips from 33 to 35.
So, I cannot assign an extension, name etc to the CIPC. What am I doing wrong here? What steps have I missed?
I've been unable to determine precisely what documentation covers the installation/configuration of CIPC 7.x. All Google gets me is older versions of CIPC and Call Manager.
So, any help would be highly appreciated.