Force Blackberry Sync

Tahir2008
Tahir2008 used Ask the Experts™
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Hi,

I have a BES installed on a clients server and the 4 users that use BES server with their Blackberries are stating that they are not getting emails to their phones when they arrive and their phones are not syncing.

I checked BES server and it all seems to be running fine. I could see in the user list that the devices had not synced for a while, is there any way to force the BES server to sync and resend all the emails and data without having to remove the devices and re-add?

Regards

Tahir Ahmed
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Lee OsborneSenior Infrastructure Engineer

Commented:
On the devices, you could try turning the wireless sync off, waiting a few minutes and turning it back on again.

You could also try deleting the 'Desktop [CMIME]' service book and resend the service books from the BES.

I'm not sure why all 4 devices would stop working, but try the above and see what happens. Otherwise, the best thing to do would be to wipe one of the devices and re-activate it on the BES.

Lee

Author

Commented:
Where do I turn off wireless sync and turn it back on?
Lee OsborneSenior Infrastructure Engineer

Commented:
I think it's the same on OS 5 and 6:

Message > Options > Email Reconcilitation > Wireless Reconcile: Uncheck > Save

Lee
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Try restarting the BES Services, do it in this order

Stop Router, then Dispatcher, then controller, then all the others
Start router, then Dispatcher, then Controller, then all the others

M@
Seems the problem was not related to BES

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Commented:
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