"Follow up" / "Comments" field in Outlook

gnoble1979 used Ask the Experts™

I have Outlook 2007 SP2 and Exchange 2007 SP3.

Our IT Helpdesk receives email on a group mailbox named Helpdesk@mycompany.com. We have 5 guys in the IT Department so we keep track of issues by Categorising emails by color.

It would be good if we can add notes by the emails as well so we everyone is updated (e.g. "Awaiting call back") of issues.

This post her http://www.outlookbanter.com/outlook-general-queries/22475-add-comment-field-outlook-messages.html indicates that we can add a 'Follow up' field to the Inbox and then over-write the text, "Follow up" when we flag with something else, but I can't figure out how to do this.

Alternatively, is there a way to add a 'Comments' field or similar?
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Software Quality Lead Engineer
Top Expert 2011
It is pretty much exactly as stated in the link ...

1. Right click a mail item | Follow up | Custom
2. Type your required status in the flag to field
3. In outlook Right click the filed bar header at the top of the list, select field chooser and then drag 'follow up flag to the bar ... the field should now display your text as added in 2 against the mail item.


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