I have Outlook 2007 SP2 and Exchange 2007 SP3.
Our IT Helpdesk receives email on a group mailbox named Helpdesk@mycompany.com. We have 5 guys in the IT Department so we keep track of issues by Categorising emails by color.
It would be good if we can add notes by the emails as well so we everyone is updated (e.g. "Awaiting call back") of issues.
This post her http://www.outlookbanter.com/outlook-general-queries/22475-add-comment-field-outlook-messages.html
indicates that we can add a 'Follow up' field to the Inbox and then over-write the text, "Follow up" when we flag with something else, but I can't figure out how to do this.
Alternatively, is there a way to add a 'Comments' field or similar?