I am facing strange issue with my blackberry new users activations, while trying to activate the new user i am only able to get the old emails which are five days old, i know that by changing the pre-population option in the BES will allow me to syn email up to to 14 days and 700 messages. This happened suddenly even there is no change in the configuration of the BES 220.127.116.11 or Exchange. Earlier all the emails were use to syn while activation the users. My existing users don't have any issues, they are working fine with no issue. The problem is only with the new users. I recently updated my exchange with SP1 but after the SP1 everything was working fine.
Should i update my blackberry server if yes how?
I am using exchange 2010 with SP1
BES version 18.104.22.168
Any suggestions will be much appreciated, if any more info required pls let me know.