troubleshooting Question

GP blocking scanning to shared folder and CIFS

Avatar of Kaptain1
Kaptain1Flag for United States of America asked on
Active DirectoryMicrosoft Legacy OSWindows Server 2008
4 Comments3 Solutions749 ViewsLast Modified:
Hi Experts,

This seems to me as a GP issue, please advise which policy settings I can check. Thank You!

I have a Canon iR4570 copier, which is configured to scan to the 2003 Windows Server shared folder - that's working fine.

However, I can't set it up to scan to another Shared Folder which is on another 2008 Server that we have. If I try to set-up the locate in the Address Book, and then scan, it shows up an error message saying "sending" > "resending" > no response.

If I try to browse to the Shared Folder manually through the Scanner, I see the 2008 server name, but when I click on it, it displays: "No response from the server. Check the settings." If I try to browse to the 2003 server, it prompts for login, but no prompts if I try browsing to 2008 server.

I can't figure out why it would scan fine to 2003 server, but not our 2nd 2008 server. Both seem to be replicating fine in a domain, all firewalls are disabled, and I can ping the 2008 server from the Canon copier.

Any ideas? Thank you in advance.
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