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Fail in 'Setup is preparing your computer for first use'

tommym121
tommym121 used Ask the Experts™
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I have a  HP Pavilion p6267 c-b PC.  I try to wipe the computer by restoring the factory image.  I was able to start system recovery once I set the FactoryImage  partition to be unhidden and active.

It said the recovery complete and asked me to restart the computer for the final window setup.  

After I reboot the computer, a message shown up and said 'Setup is preparing your computer  for first time use.'
After a minute or so later, A window with title "Install Window" show up and inside it said "The computer restarted unexpectedly or encounter an unexpected error. Window Installation  can not proceed. To install windows, click "ok" to restart the computer  and then restart the installation.

I click ok.  When it reboot, I got the same message as above.

Any one have any idea what to do next?
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Are you able to perform the "restore factory image" again? That is what I do in these circumstances.

... Thinkpads_User

Author

Commented:
No I was unable to get back in again even I have the Factory Image partition active
]
Do you think I can just ripe the system partition empty?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
The only other way (in my own experience) if you cannot use the factory partition is to use factory recovery CD's or DVD's. These will normally rebuild the factory patition. I would not wipe the factory partition (your post above if I interpret it correctly) unless you have another way (recovery CD's) at hand. ... Thinkpads_User
Top Expert 2016
Commented:
You should have used the f11 (page 52 of the user manual) on boot up to boot to the recovery partition. this partition should NEVER be made active and unhidden. Did you create the recovery media? Hopefully you haven't overwritten any of the files on the recovery partition.

Try the f11 on boot and do the recovery again.. best of luck
Commented:
Its a known issue with windows 7...what u need to do is when u get that error ...restart the computer and tap F8 key to enter safe mode...in safe mode disable display driver and then reboot in normal mode....after booting in normal mode go to the display driver manufacturer website...download the latest drivers and then install it.

Reboot in normal mode u will get u r desktop.



Ded9

Commented:
If the above does not work then upload setuperr.log for analysis.


Ded9
Most Valuable Expert 2015

Commented:
Also, what was the reason for the recovery? Maybe there was a hardware issue that hasn't yet been resolved?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
>>> Its a known issue with windows 7   <-- It happens with other operating systems as well. If the recovery partition is damaged (and I think it might be based on the earlier posts), then one needs the recovery media.
.... Thinkpads_User
Top Expert 2016

Commented:
the author stated he wanted to wipe the hard drive by using the factory restore for an undisclosed reason..
Most Valuable Expert 2015

Commented:
Yes, but maybe the reason for wiping was that there was a problem with the PC, and that problem could still be the reason for his current issue.

Commented:
Any update ??????


Ded9

Author

Commented:
I have try to wipe out again C drive.  It works this time. Not sure why.   Thanks for all your inputs

Author

Commented:
The reason I want to wipe out the PC is it getting a point the PC is too slow. Using F8 and F11 does not allow me to reinstall with the Factory image.  It will boot me back to the C drive.

The only way I can make it work is to go to Disk Management to format the System Drive and also the C drive.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thank you. I was pleased to assist and good luck going forward. ... Thinkpads_User
I did repid fomat HD and go f11 to repair many times NO GO, same problem on 2T HD.
160 G HD recover NO PROBLEM.
Need help  please.
Top Expert 2016

Commented:
I'd suggest scanning the hard drive using hdd regenerator
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@laiskra311 - The question you have posted into was closed over a year ago. You would do better to open a new question because people cannot really help you here.

Since you can use a 160Gb hard drive with no issue, it is probably a BIOS limitation preventing the use of a 2Tb drive.

If you need further help, please start a new question.

.... Thinkpads_User