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tommym121
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Fail in 'Setup is preparing your computer for first use'

I have a  HP Pavilion p6267 c-b PC.  I try to wipe the computer by restoring the factory image.  I was able to start system recovery once I set the FactoryImage  partition to be unhidden and active.

It said the recovery complete and asked me to restart the computer for the final window setup.  

After I reboot the computer, a message shown up and said 'Setup is preparing your computer  for first time use.'
After a minute or so later, A window with title "Install Window" show up and inside it said "The computer restarted unexpectedly or encounter an unexpected error. Window Installation  can not proceed. To install windows, click "ok" to restart the computer  and then restart the installation.

I click ok.  When it reboot, I got the same message as above.

Any one have any idea what to do next?
PCWindows 7

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John

8/22/2022 - Mon
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John

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tommym121

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No I was unable to get back in again even I have the Factory Image partition active
]
Do you think I can just ripe the system partition empty?
John

The only other way (in my own experience) if you cannot use the factory partition is to use factory recovery CD's or DVD's. These will normally rebuild the factory patition. I would not wipe the factory partition (your post above if I interpret it correctly) unless you have another way (recovery CD's) at hand. ... Thinkpads_User
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David Johnson, CD

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ded9

If the above does not work then upload setuperr.log for analysis.


Ded9
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William Peck
rindi

Also, what was the reason for the recovery? Maybe there was a hardware issue that hasn't yet been resolved?
John

>>> Its a known issue with windows 7   <-- It happens with other operating systems as well. If the recovery partition is damaged (and I think it might be based on the earlier posts), then one needs the recovery media.
.... Thinkpads_User
David Johnson, CD

the author stated he wanted to wipe the hard drive by using the factory restore for an undisclosed reason..
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rindi

Yes, but maybe the reason for wiping was that there was a problem with the PC, and that problem could still be the reason for his current issue.
ded9

Any update ??????


Ded9
tommym121

ASKER
I have try to wipe out again C drive.  It works this time. Not sure why.   Thanks for all your inputs
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James Murphy
tommym121

ASKER
The reason I want to wipe out the PC is it getting a point the PC is too slow. Using F8 and F11 does not allow me to reinstall with the Factory image.  It will boot me back to the C drive.

The only way I can make it work is to go to Disk Management to format the System Drive and also the C drive.
John

Thank you. I was pleased to assist and good luck going forward. ... Thinkpads_User
laiskra311

I did repid fomat HD and go f11 to repair many times NO GO, same problem on 2T HD.
160 G HD recover NO PROBLEM.
Need help  please.
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David Johnson, CD

I'd suggest scanning the hard drive using hdd regenerator
John

@laiskra311 - The question you have posted into was closed over a year ago. You would do better to open a new question because people cannot really help you here.

Since you can use a 160Gb hard drive with no issue, it is probably a BIOS limitation preventing the use of a 2Tb drive.

If you need further help, please start a new question.

.... Thinkpads_User