troubleshooting Question

Fail in 'Setup is preparing your computer for first use'

Avatar of tommym121
tommym121Flag for Canada asked on
PCWindows 7
17 Comments3 Solutions1879 ViewsLast Modified:
I have a  HP Pavilion p6267 c-b PC.  I try to wipe the computer by restoring the factory image.  I was able to start system recovery once I set the FactoryImage  partition to be unhidden and active.

It said the recovery complete and asked me to restart the computer for the final window setup.  

After I reboot the computer, a message shown up and said 'Setup is preparing your computer  for first time use.'
After a minute or so later, A window with title "Install Window" show up and inside it said "The computer restarted unexpectedly or encounter an unexpected error. Window Installation  can not proceed. To install windows, click "ok" to restart the computer  and then restart the installation.

I click ok.  When it reboot, I got the same message as above.

Any one have any idea what to do next?
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