I won't go into the gory details, but I am looking for a new provider to replace Zenith Infotech. We are a two person MSP looking to grow. We do not want W-2 employees. We believed Zenith could provide NOC and helpdesk support for clients and that has worked for about 19 months. It no longer appears that it is going to be a good fit.
I know about Virtual Administrator, but have yet to speak with them. We do not yet know if they will be a fit.
Any other suggestions?