PST error, SCANPST

xmouser
xmouser used Ask the Experts™
on
I’m getting ‘The data file <data file name> was not closed properly. The files are being checked for problems. Every time I open Outlook with the named PST attached.
Scanpst gives me:
!!SAL missing entry (nid=723)
!!HN (nid=730) bad signature (bsig=EC, bClientSig=AC)
!!TC (nid=730) missing required column (67F10003)
This is repeated numerous times
!!Search folder (nid=726) missing update queue
!!Search folder (nid=727) missing criteria object
!!Folder (“All messages”, (computed=0, actual=8163)
…and numerous more messages.

Will Scanpst solve these issues or is there something else I should be using – I can only use native MS tools.

PST 5.6Gb
Exchange 2003
Outlook 2007
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Commented:
scanpst is the only MS tool for fixing errors in the pst.

Did you try that?
Kent DyerIT Security Analyst Senior

Commented:
Another option is SCANOST which should be in the same location as SCANPST..

HTH,

Kent
Microsoft Systems Admin
Commented:
try creating a new pst and drag n drop, or move mail items via advanced find to the new pst

once all data is copied, disconnect problem pst, close and open Outlook

check if issue persists..

Author

Commented:
abbasiftt:
*scanpst is the only MS tool for fixing errors in the pst.
Did you try that?
I used scanpst that is where I got the output from scanpst.

kdyer:
*Another option is SCANOST which should be in the same location as SCANPST..
HTH,
Kent
I have a pst not an ost.

SeanUK777:
*try creating a new pst and drag n drop, or move mail items via advanced find to the new pst
once all data is copied, disconnect problem pst, close and open Outlook
check if issue persists..

That was my thought. The pst is 5+Gb so it takes some time. I did recreate the user profile - thinking it was a user profile. The first time the user logged I got the above message but it went by very fast. Had the user log off and back on. The user gets the same message highlighted above - it seems to hang on the message far longer than it did on the first log in.

In the event viewer I'm getting:

Event ID 30
PST is being reconciled with the indexes for the following reason: non-matching max change numbers.


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