troubleshooting Question

Canon copier network issues

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Kaptain1Flag for United States of America asked on
Printers and ScannersMicrosoft Legacy OSMicrosoft Server OS
5 Comments1 Solution2258 ViewsLast Modified:
Hi Experts,

I've got 2 Canon copiers at the office: iR C3200 and iR4570. They've been working fine, but after I was troubleshooting "scan to shared folder" and "Scan to CIFS", something happened, and now I can't "Scan to Email" anymore.

I can ping from the copier anywhere on the LAN (, but can't ping the Gateway at Also, can't ping Google DNS at

I've tried the following:
-checked Canon Copiers IP, Subnet mask (/16), Gateway:
- tried restarting them...
- Office desktops are able to go online, and ping Gateway and Google DNS, so it's a problem with Copier settings...
- Both Canon copiers are able to scan to the Shared Folder and CIFS

Please help. What settings should I check?

Thank you in advance!

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