Avatar of Silense
Silense
 asked on

Cannot sign in to Communicator because sign-in address not found

All user can login into to OCS but only 1 user can't login. Take all possible action but didn't work. It's may be SID related issues with OCS DB. How can I find which cause problem? I check on user system Event can't find any info? Where I can't find event log related this issue? In OCS server I can't anything either. Error message attached. All other user is ok. User has been created after & before this even all user are ok. But only 1 user having this problem...
OCS.JPG
Microsoft Applications

Avatar of undefined
Last Comment
Silense

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Hamid Reza Molahadi

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Silense

ASKER
Other user can logon in same computer but that specific user can't logon and It's same with other computer as well. It's something to do with his SIP account may be.
Hamid Reza Molahadi

aha, did you check the OCS administration console and communication tab in active directory user properties?
wingkchan

Maybe you would want to check on the setting in Office Communicator client by
Tools > Options ... > advanced.  and see if your server settings are correct?  (if manually set).

Also, you can also check on the OC Server > User > user's profile > 
-make sure the "Enable user for Office Communication Server" is check
-Other Settings > configure > Federation :  the 3 options are checked (if connection is through externally)?
   - Enable Federation
   - Enable Remote User Access
   - Enable public IM Connectivity
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Silense

ASKER
This user settings it nothing different then other user. All are same. I found simillar problem on following:

https://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/MS_Live_Communications_Server/Q_23478915.html?sfQueryTermInfo=1+10+30+address+becaus+cannot+commun+doe+exist+sign

Please mention the sysntex clearly for this command. I might try to check wither it's will fix the issue or not. Moreover I can't sure whether this problem will solve the issue or not as I check on OCS server event log under Application section but can't find the Event log. As a result can't sure what causing wrong. Please tell me where I can find the even log for this issue.
Hamid Reza Molahadi

Silense

ASKER
I found the log file but there is too much information. Is there any particular info I need to look for to identify the problem? Or what are the to identify what causing the issue...
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Hamid Reza Molahadi

Error Event ID 30014

Where is your user in active directory? I mean is there special OU or something related to this user?
Silense

ASKER
I found the event ID# 4005 in log file in local system. Can't find any event ID on OCD or AD server for this reason.
Silense

ASKER
How to can I reset SIP attribute in AD to resolve the conflict.
Experts Exchange is like having an extremely knowledgeable team sitting and waiting for your call. Couldn't do my job half as well as I do without it!
James Murphy
Hamid Reza Molahadi

Copy here!
Hamid Reza Molahadi

Please copy the log here
Silense

ASKER
Via: SIP/2.0/TLS (pc IP)1.1.1.2:4160;ms-received-port=4160;ms-received-cid=175D00

ms-diagnostics: 4005;reason="Destination URI either not enabled for SIP or does not exist";source="OCS.domain.name"

Content-Length: 0
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Hamid Reza Molahadi

To verify that users were enabled

1) Log on to a server with the Office Communications Server 2007 R2 administrative tools as a member of the RTCUniversalUserAdmins group or with equivalent user rights.
2) Click Start, point to All Programs, point to Administrative Tools, and then click Office Communications Server 2007 R2.
3) Expand the forest node and the pool node, and then click Users.
4) Confirm that the users you successfully enabled for Office Communications Server are listed.
Silense

ASKER
User is enabled but still the same error we get. As we discuss earlier somehow SIP attributed is not communicating with OCS. SIP attributed has been reset from AD but still the same issue.
Hamid Reza Molahadi

Delete the use from active directory and create it again then enable it for SIP
Your help has saved me hundreds of hours of internet surfing.
fblack61
Silense

ASKER
That's the things I want to avoid to delete user from AD as It's will create other problem for SID.I am looking for any other way around without delete the user.
Hamid Reza Molahadi

Silense

ASKER
Thanks.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.