MSCRM 2011 Outlook Client - Cannot View Opportunities
We are currently running Microsoft CRM 2011 with Rollup 3, and none of our users can view Opportunities in their Outlook Client (either Basic users or System Administrators) however if you open an account you can see Opportunities linked to that account but from the Sales > Opportunities we just get an error ' CRM Failed to load' see attachment.
Any help will be appreciated we have tried re-setting the permissions for the Views and we are all running Outlook 2010 32bit and one user is running the 64bit version
Any help will be appreciated we have tried re-setting the permissions for the Views and we are all running Outlook 2010 32bit and one user is running the 64bit version
ASKER
We seem to have it narrowed down to a field which has been deleted from the Opportunities but is still listed in the Opportunity Associated Extended View however we cannot edit this view because it is not customizable, any ideas on how we can remove the field from the view? It is an Extended View and not a Public view so we can't delete / recreate the view.
Which field is it? Can you also specify the exact name of the view (or do you mean the Opportunity Associated View)?
Also know that normally a standard field cann't be deleted..
Also know that normally a standard field cann't be deleted..
ASKER
The field is 'opportunityroleidname' and only appears on this view, the exact view name is 'Opportunity Associated Extended View' we do also have an Opportunity Associated View but this view is fine.
Is this an upgraded installation? I'm looking at a CRM 2011 clean install environment and don't have this view listed.
Another thing, is the view set as default view? By default the My Open Opportunities should be shown.
Another thing, is the view set as default view? By default the My Open Opportunities should be shown.
ASKER
Yes this is an upgraded installation from CRM 3.0 then to CRM 4 and then we have upgraded to CRM 2011, the view is not a default view and we have tried resetting the default view to 'my Open Ops' but we still have the error
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ASKER
I'm not sure when the field was removed, but we haven't removed it manually so it was either removed by upgrade or by an Update Rollup
ASKER
If the view is not required is there a way we can delete it? (we can delete via the interface as it's not a customizable view)
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We used the information provided which proved that the field & view where not essential parts of CRM and then we researched and found out how to edit the SQL database to make the view customizable
Don't know if you already searched the web, but a good proposition is made in this article. It uses the diagnostic tool to resolve a similar issue: http://mscrmonline.wordpress.com/2011/07/10/crm-failed-to-load-microsoft-crm-2011-outlook-client/