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Display adapter in Windows 7

Robert Ehinger
Robert Ehinger used Ask the Experts™
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I have 6 Gateway Profile 5.5 systems that we are upgrading to Windows 7. They were all donated to our school by one of the local banks and they are identical systems. One of them had been used here last year with Windows XP Pro SP3. The others had been wiped at the bank and not used here until now. I installed Windows XP Pro SP2 on each of them so that I could use our upgrade disk and install Windows 7 Pro. Now I can not get the display to be the same on all of the computers. On the system that we had previously used that has been upgraded to Windows 7 Pro the display adapter is "Intel 82915G/GV/910GL Express Chipset Family." I have no problem getting the display settings to 1024x768. The others are listed as "Generic PnP monitor on Standard VGA graphics adapter" and I can not change the display settings. I have tried uninstalling and reinstalling the Adapter with no success. Since these are identical machines should I be able to get them all to the same settings? Please advise.

Thank you!

Robert
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Top Expert 2012

Commented:
Sometimes even though the systems have the same model number you could get new components within the systems. I would check to make sure the video card is the same. I would download the video card drivers as well and install those
Neil RussellTechnical Development Lead

Commented:
The fact that it is reporting "Generic PnP monitor on Standard VGA graphics adapter" says that you do not have hardware specific drivers installed.  You will need to download the drivers for that chipset and install them before you can get better resolutions.

Commented:
Right click on the standard video card driver ...click update driver ...and let it check online for latest drivers.


Ded9

Commented:
If still not working then download the xp drivers for Intel 82915G/GV/910GL  ...right click on the setup file...properties...compatibility mode...then select xp from the list....now install the driver.


Ded9
Robert EhingerIT specialist

Author

Commented:
I tried installing the chipset driver and got a message that it the O/S didn't support it. I tried installing the display adapter driver and got a message about the file name being too long. I also tried the Update driver method and got a message that the driver is up to date.

Commented:
Did u try compatibility mode.


Ded9
Top Expert 2012

Commented:
Well the systems might not be validated to work on Windows 7 for one that seems to be partially the problem.

Robert EhingerIT specialist

Author

Commented:
I have not tried compatibility mode. I will try that later today when I get back to the school.

Commented:
Just in case in compatibility mode does not work then u can perform two more steps.

Step 1. download the xp drivers for display ...extract them in a folder ...then right click on the standard display ..update driver..point to the folder that contains the extracted files.

Step 2. Launch device manager...right on the computer name ...on the top of the list...click add legacy driver ...point it to the extracted drivers inf folder.



Ded9
Robert EhingerIT specialist

Author

Commented:
OK. None of these suggestions has worked. Any other ideas?
Robert EhingerIT specialist

Author

Commented:
Here is what I get when I try to load the latest driver -  Error when trying to load driver
Robert EhingerIT specialist

Author

Commented:
No, but I will.