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anormandFlag for Canada

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User unable to send or reply email


My user have his blackberry for a while now. Everything was working fine (send and receive, etc).

One day he was unable to send or reply email. We discover that the windows domain administrator right has been assigned to him. So we removed it. Resend Policies, Reboot servers and reload the user.

I don`t know what else to do. I am thinking of removing / delete the user from the BES or simply change Blackberry device.

Please help !
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Try re-activating his device on the BES server.
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Is the reactivate will need the device wiped out ?
Nope, you will not need to wipe the device just simply re-activate the enterprise account.
In the meantime ....
I have a lot of problems with BES and Blackberry ..... Is this usual? (ex. passing Blackberry device around won`t work)

? what do you mean by "Passing Blackberry device around won't work"?
What I mean by passing around is :

Example: Employee-A have a Blackberry device linked to the BES. The Employee-A leave the company. We deleted the Employee-A user from the BES and create Employee-B and assign the same device. I get the same kind of error. The only way to resolve this issue was to purchase a new Blackberry. I do not know if I am right but seams to be a issue at RIM side and  the devices PIN!

Reactivate didn`t work !
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