Receives the error "Cannot remove folder Bart 9th Floor Remodel: The operation is supported only when you are connected to the server" while trying to move a folder on a network drive

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A user receives the error "Cannot remove folder Bart 9th Floor Remodel: The operation is supported only when you are connected to the server" while trying to move a folder on a network drive (see the screenshot).

This happens even though the user's Windows 7 laptop is connected to the network and has logged onto the Server 2008 Small Business Server.

The folders that this user is trying to move are located on the Y: drive (which is set up to use offline files so that the user can work on these files while his laptop is not connected to the company network).

This error only happens when the user tries to move a folder. If the user moves just a single file, there are no problems at all.

What needs to be done to fix this issue so that the user can move files on the network drive without any problems while he is connected to the network server in his local office?
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Most Valuable Expert 2011
Top Expert 2011
Commented:
Probably have some CSC Corruption going on...

Start>run>Eventvwr.msc>Application Log>Sort by Source column, and look for the source "Offline Files" .....

Do you see any entries there reflecting corruption in the cache?
Most Valuable Expert 2011
Top Expert 2011
Commented:
Please do not reinitialize the CSC database until you verify all files are in synch...

To make sure that the Offline Files are all in Synch.....

If the Offlines Files folder shows files not synchronized, or only local copy exists, please follow here....

Get the following from the web....

Features and functions in version 1.1 of the Client-Side Caching ...
http://support.microsoft.com/kb/884739

DL it here....Copy it to C:\windows\system32
http://stingr.net/ftp/pub/csccmdv1.1.zip

Then run the following command....

csccmd.exe /extract /target:C:\ExtractedFiles /recurse
or
csccmd.exe /extract /target:C:\ExtractedFiles /recurse /onlymodified

If you see it extracting data, then go to c:\ExtractedFiles and see whats present....

Then reinitialize once it is verified safe....

How to re-initialize the offline files cache and database
http://support.microsoft.com/kb/230738
Most Valuable Expert 2011
Top Expert 2011
Commented:
And that message looks like it came from an XP machine, which is why I am suggesting directions for XP....

If it is infact Windows 7.....

On a Windows Vista-based or Windows 7-based client computer, you can still access offline files even though the file server is removed from the network
http://support.microsoft.com/kb/942974

Instructions there for resetting the CSC......
IT GuyNetwork Engineer

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Commented:
Yes, I'm sorry. It is a Windows XP computer.
Most Valuable Expert 2011
Top Expert 2011
Commented:
Id be curious if your logs contain the Offline Files error... Would certainly suggest we are on the right track....

Reinitializing the CSC would certainly fix it I am sure, but I always like to know the cause......

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