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al4629740Flag for United States of America

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dialog box appears when we download to our computers

Whenever we try to download a form from our website, a dialog box comes up asking us to enter a username and password.  All we do is cancel the box and then the forms download.

How can we stop this from happening.  It only happens on our network and it happened after we upgraded to Windows 7.   This does not happen on every computer.

Avatar of ded9
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Sounds like you have norton security software in your should be the norton uac prompt....disable norton uac.

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if this is an internal site, I  check i.E. settings and make sure the site is in the Intranet site security zone.   You can also try putting the site in the Trusted Zone.
You can also uninstall norton uac from program and features in control panel.

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there is no norton software
Make sure you close all apps and programs before running the fixiit.

Avatar of johnb6767
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