troubleshooting Question

I'm stuck

Avatar of alanvcole
alanvcoleFlag for United States of America asked on
Windows XP
16 Comments3 Solutions254 ViewsLast Modified:
Customer brought in a computer that, whenever you attempted to run a .exe file it would load the AOL desktop manager and not recognize the file, of course.  I've had that happen before with spyware and was able to use .com programs to clean up the unit.  This one says that it doesn't know what program to use to open a .com file.  Ran AVG rescue Boot CD and it only found one minor spyware.  Pulled hard drive to another machine as a secondary drive and ran Malwarebytes with again minor infections and still had the same problem.   Tried to do a repair installation of XP "over the top" and get to the 34 minute left mark when "Windows cannot open this file File: rundll32.exe" error comes up.  Any thoughts? or am I looking at wiping the system clean and starting over?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 3 Answers and 16 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 3 Answers and 16 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros