Setup outlook outside of AD domain

Johne75
Johne75 used Ask the Experts™
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I am trying to setup an outlook account to our Exchange server. The outlook account is outside of our AD domain. What is the best way to do this and how?
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Commented:
Depends on which version of Exchange and Outlook you are using, but you can use Outlook Web Access (OWA) or Outlook Anywhere (http://office.microsoft.com/en-us/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-vpn-HP010102444.aspx) formerly know as RPC over Http.

HTH

Chris PattersonSenior Systems Engineer

Commented:
Is this your scenario:  your Exchange is in domain A and your user is in domain B.  If so, there needs to be a trust relationship between domain A and domain B if you want the user account to remain where it is.  Let me know if your setup differs from this and I will attempt to assist further.

Author

Commented:
exchange is in domain. User is a home user. Exchange is 2007, users outlook was 2003 but is going to upgrade to 2010. We made an attempt to POP to it but it wouldnt let me enter in a password when filling out the credentials.
Chris PattersonSenior Systems Engineer

Commented:
Is Outlook Anywhere setup on your Exchange 2007 server?  I would recommend this as a solution.  See the following article for how to set it up:

http://technet.microsoft.com/en-us/library/bb123889(EXCHG.80).aspx

Author

Commented:
OK I will certinly look into that but here is my situation. The CEO of the company wants this. On his MAC and iPad all he needs is the server name and credentials. Is there not a simple way to do this on his PC with outlook. We have an individual in Australia who had his IT guy do it for him...

Commented:
If his iPad and Mac are asking for credentials then he is probably trying to connect via Outlook Web Access (OWA) .. are you running OWA on your exchange server?  If so, then the server is probably the name of the exchange computer and the domain (ex.  mail.yourdomain.com)

Author

Commented:
cmeola: Yes we have OWA enabled. Would I use the POP3 connection settings for this?
cpatterson: he already has his MAC and iPad connected. Its his PC using outlook 2003 we are trying to get a connection with.

Please advise, I think we are getting close!

Commented:
No, on the iPad, there is a setting for Exchange account setup.  It's not POP3.

Here's a good setup guide:  http://blog.fosketts.net/guides/ipad-exchange-activesync/

Chris PattersonSenior Systems Engineer

Commented:
Step by step instructions for setting up POP on Outlook 2003:

http://www.ideanode.com/supportdocs/32/setup-outlook-2003-with-pop

Author

Commented:
using the POP3 setup, are my incoming and outgoing mail servers going to be the same< mail.mycompany.com? And just to be sure, can I not use the connect to exchange server setup in outlook? Do I have to POP3?
Chris PattersonSenior Systems Engineer

Commented:
The incoming and outgoing can be the same.  You are not restricted to using just POP3, you can also use RPC over HTTP/Outlook Anywhere.  See the following article for setup procedures:

http://www.msexchange.org/tutorials/outlookrpchttp.html

Author

Commented:
Ive tried and cant get it to work when setting up the exchange server email account. Attached is the error under "outlook error.bmp". When I try to use POP3 and test connections all tests past except when it tries to log on to server and send test email the other two attachments. when trying to connect using exchange server When trying to test connections using POP3 When trying to test connections using POP3
Chris PattersonSenior Systems Engineer

Commented:
When you setup the users account did you specify joe.smith@company.com as the user id?  Also is the windows firewall enabled on the users PC?

See the following site for more troubleshooting ideas:

http://www.digitalhost.net/email_troubleshooting.php

Commented:
Is there a particular reason why you've chosen to go the POP3 route in lieu of Outlook Anywhere or Outlook Web Access?  The functionality is severely limited as compared to the other methods.

Just curious.

Author

Commented:

I've tried pop3 as an alternative to see if I can get it to work. As far as outlook anywhere just not familiar, but if all else fails will go that route. Firewall is on. Did not use the full email address for username. This is what the CEO of our company wants so CEO gets what CEO wants.

Commented:
Ok, well, it seems to be a little bit of a struggle already.  Just review the link that I sent you earlier regarding the setup of the iPad.  repasted:  http://blog.fosketts.net/guides/ipad-exchange-activesync/

Do you have the CEO's iPad to setup?

Author

Commented:
His iPad is setup already as well as several others, which is why this is so darn frustrating. iPad was simple, straight forward and worked without a hitch. Microsofts own products wont work with eachother without a struggle when it should be simple and straight forward like their biggest competitor. Its rediculous...Makes no sense whasoever. Sorry just venting...I will get back to you when I can try these other things.

Author

Commented:
OK tried everything suggested and still nothing. We can connect via MAC and iPad. We can connect via POP3 with a blackberry but when we use outlook I get nothing.
Chris PattersonSenior Systems Engineer

Commented:
Can you go to this site and run the tests:

https://www.testexchangeconnectivity.com/

Author

Commented:
yes I can but tests are failing. I am assuming I run these tests from outside our domain. I also enabled the outlook anywhere on our exchange server and still no luck. I am begining to think maybe I am entering information wrong somewhere or missing something in the outlook setup. None of this makes sense to me especially when outlook is the only thing giving me problems. Again, iPads work, MAC works, and POP3 with blackberry works.
Chris PattersonSenior Systems Engineer

Commented:
Which tests are failing? You can run the tests from the website from within your network.  The site is external and will test as if it is outside your network.

Author

Commented:
Testing RPC/HTTP connectivity.
  The RPC/HTTP test failed.
Chris PattersonSenior Systems Engineer

Commented:
Sounds like Outlook Anywhere is not properly configured on your Exchange server.  See the following article for how to set it up:

http://technet.microsoft.com/en-us/library/bb123889(EXCHG.80).aspx

Author

Commented:
Followed those instructions step by step last week from my Exchange 2007 Admin pocket consultant. Just reverified everything twice today.
Chris PattersonSenior Systems Engineer

Commented:
Can you check to see if your firewall is blocking access for RPC over HTTP?

Author

Commented:
I didnt see anything out of the norm but have a support call in to Watchguard to be sure. I will get back to you when I hear back from them.

Author

Commented:
I worked with Watchguard and they opened up all traffic/ports to eliminate the possibility of it blocking anything outlook related to get through to the exchange server. They monitored incoming traffic by filtering down to my home computers external IP address to see if it was even attempting to communicate and there wasnt anything coming in from my Home computer when I tried to connect. I have a few variations setting up outlook per instruction given from this thread and my Exchange Server 2007 Admin pocketbook. I have also setup Outlook Anywhere per instruction from the same handbook and tried several different variations setting it up as well. Ive verified my SSL Certificate. At this point I believe there is just something I have wrong and will be calling in consultants. I am still open to suggestions.
Chris PattersonSenior Systems Engineer

Commented:
Are you able to resolve your mail domain URL from your home computer?  Also, after all the ports were checked, does the RPC over HTTP test still fail?
Commented:
verified all Outlook Anywhere, IIS and registry settings had been setup correctly. Created a test AD/Exchange account and tested OWA remotely and could send and receive email successfully. Visited https://www.testexchangeconnectivity.com and input the test user credentials for Outlook Anywhere testing. An error was detected that stated "Failed to ping RPC Endpoint 6004 (NSPI Proxy Interface) RPC_S_SERVER_UNAVAILABLE error (0x6ba) was thrown by the RPC Runtime." As this is a single server installation of Exchange and IPv6 is enabled a change to the server hosts file was necessary to allow for NSPI resolution. The hosts file was opened and the ":::1 localhost" line was commented out and the following 2 lines were added, "192.168.0.241 xxxxx and 192.168.0.241 xxxx.xxxx.xxx." (fqdn) Once this change was saved the Outlook Anywhere test was run again and all tests were successful.

Author

Commented:
Nothing else worked.
Chris PattersonSenior Systems Engineer

Commented:
So glad that I was of no assistance, thanks again for no points.

Author

Commented:
sorry cpatterson but none of your suggestions even remotely indicated IPV6 or Modifying the Host File. I do appreciate your time but not sure where anything you suggested was part of the solution earning points??? I had to pay a consulting engineer $130 an hour for this solution...nothing personal take it easy...

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