SBS2003 migration to SBS2011 - redirected folders issue

BBrayton
BBrayton used Ask the Experts™
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We migrated one customer from SBS2003 to SBS2011.  Old server had redirect my docs folder.  New server sbs2011 we checked to use redirected my docs.  Most users docs were moved and the path is correct to the new redirected folders area.

However a few are stuck in the old path to the old server.  We logged them in multiple times to go beyond the 3 login attempt.

Need to force these user to change path.  Currently path is not editable?

Any ideas?

Thanks
Bruce
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Distinguished Expert 2018

Commented:
For redirection to be updated, BOTH servers must be online. If the folder redirection policy does not see or cannot access the old location, it will throw an error. That error, in turn, will prevent the new policy from being applied. A common migration mistake is that the old server is retired before the old policy has been removed (I recommend removing the policy before even starting the migration, but I digress) and then you are in a "stuck" situation where the old policy cannot be undone so the new cannot be applied. If you still have the old server (even if it has been demoted) bring it online temporarily to allow the data move to occur.

Also, folder redirection will write errors to the *client* event logs, so for the users having difficulting, check the event logs of the machine they are currently logged into.

-Cliff

Author

Commented:
The old server is on line.  most of the 35 users did migrate fine.  Only a few will not.

Any idea how I can manually modify the path for my documents location?

Might turning off "redirected folders" on new server help or hinder?

Thanks

Bruce
Distinguished Expert 2018
Commented:
You cannot manually edit the path as long as folder redirection is active. As I said, look at the event logs. It will tell you why the old policy is not being removed.

-Cliff

Author

Commented:
The old server had shutdown which it is designed to do after 18 days.  At that point you can fire it up and it shuts down automatically after 1 hour, by design post migration.

Humph
I had a similar issue. Windows 7 Pro machines could be updated manually but Windows XP machines were stuck pointing to the old server (known issue according to MS).

I ended up going into the registry per machine and search for all instances of \\oldserver and replacing it with \\newserver. These entries are located in several places. Once you reboot it works fine.

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