Outlook 2007 deleted Archived Notes

LINAKIT
LINAKIT used Ask the Experts™
on
We have a user who utilizes Notes in Outlook 2007 connected to Exchange 2007.  She uses the AutoArchive feature.  She had some notes that were archived.  When we conneted her archive we could see "Archived Notes" when we clicked on the Note icon in Outlook.  She accidentally deleted the "folder" that was labeled Archived Notes.  We checked her deleted items for her online mailbox and her deleted items for her archived items but can't find the deleted Notes (that were Archived).

The archived items are stored in a .PST file.  We can't find the folder or any of the notes she deleted.  We added the "Modified" field to the columns so that we could see anything deleted and are able to sort by dates.  She deleted them today and we can see several emails she deleted in her online mailbox and several emals she deleted in her archive.  We can also see notes she deleted in her online notes and in her archive.  However, none of these notes are the notes she deleted today.  We sorted by modified after reading that adding the modified field will show when something is deleted as it is considered "modified."  However, we have had no luck finding the deleted notes she had in her Archived Notes.  We do not have the Recovery feature of Exchange enabled on the server.  Also, we are aware of programs that recover items in email but these will not work for us as the data is not marked for deletion on the server.  The issue is local to the client - we even checked the Windows Recycle Bin.

If a user archives items, refers to those items in the future, then deletes the ARCHIVED item - where does the item go?  Archived Deleted Items?  Online Deleted Items?  We think there are special considerations for Notes.  We also think that the deleted Archived Notes may be in the pocket of a magical golden kangaroo named Sheila but we are having trouble with that theory as well.

Sorry for the long description but I wanted to be as detailed as possible.  Any help or suggestions are greatly appreciated.
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
If you delete a folder then the whole thing will be in deleted items, expand the Deleted Items folder to see it.

Author

Commented:
We did expand the Deleted Items and the folder we are looking for is not there.  This folder was not a folder that the user created under her Inbox to organize items.  Deleting one of these folders does as you said.  This folder was visible only after having her archive open and clicking on Notes.
Then it should be in the Deleted Items folder of the Archive PST as a subfolder. If you look at the Folder List view you should be able to navigate this PST as well as it will be mounted as a top level folder, most likely the lowest folder visible.

Author

Commented:
I agree that it should be in the Archive PST's Deleted Items as a subfolder.  We have no issues opening or navigating the PST's Deleted Items folder.  However, the folder is not located there as expected.
I'm afraid that it sounds like it was either permanently removed (shift + delete will bypass deleted items) or could have been moved elsewhere but sounds unlikely from what you were saying. If you don't have a backup or snapshot/previous version of that PST then it's probably a lost cause.
Commented:
We are lucky in this case as the user was following the procedure of backing up her PST.  Unfortunately, we found that she actually created new Notes in the archived Notes.  We think she thought she was in her online Notes but was actually in her Archived Notes.  I think it would be easy to do.  So, although we were not able to find a few of her notes, since we cant find the folder they were in after deletion, we at least were able to get her a few of the ones she was missing.
I'm glad you were able to recover at least some of her data, sorry I wasn't able to help further and get anything else back.

Author

Commented:
This solution may not apply to others as it was very specific that we had a copy of the .PST file.  A more direct solution ws not found.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial