Missing D: drive

TonyVile
TonyVile used Ask the Experts™
on
I have a Dell Zino HD PC running under Windows 7. I put an installation CD into the drive but nothing happened. Looking in Windows Explorer there was no D: drive shown. What do I do to find it?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2016
Commented:
check device manager to see if the cdrom/dvd drive is installed?
check for a drive letter right click on my computer select manage ..
select disk managment
Most Valuable Expert 2011
Top Expert 2011
Commented:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/982116

Worth a try as a next step...
Top Expert 2013
Commented:
i would first check if the drive is seen in the bios.
if not - nothing will help
check also all cables and connections -  or remove and reconnect them
Commented:
How do I check the BIOS? I'm that ignorant!
Top Expert 2013
Commented:
at boot time - depending on the laptop model - you press F2 key
that opens the bios
usually, in the manual is a description of the bios  http://support.euro.dell.com/support/edocs/systems/insp410/en/sm/sys_setu.htm#wp1005451
Commented:
It's called "setup" on the menu when you boot.  You'll see an indication such as "press F2 for setup" when you first turn on the machine.  If you don't see it, press F2 anyway (you can keep pressing it until something happens).  Once in setup, look for the drives.  You should be able to find your CDROM drive there (don't look for drive letters, as you won't see them in setup).  If you don't see the drive at all, then something is amiss in your hardware (loose connection to the drive, no power to it, bad drive, etc.).  Do lights come on when you insert a disk, or do you hear the disk spin up?

Author

Commented:
No

Author

Commented:
Got me most of the way, thanks

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial