Message Recall query

bruce_77
bruce_77 used Ask the Experts™
on
Hello

Outlook 2007 SP2/ Exchange 2007 SP2.

A user's boss is on holiday and they just sent a mail they didn't mean to the team DL (includes the boss). They did a Message Recall, but the boss is away for another week and a half on vacation.

I understand that Outlook needs to be open for Message Recall for work (i.e. it won't work when a user hasn't opened their Outlook). When the boss returns and opens his Outlook, will this message be recalled, or does this option only last for a set time?

Finally, can we recall a message by OWA?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Alan HardistyCo-Owner
Top Expert 2011

Commented:
Message recall only requests that the message gets recalled - the recipients settings can override the request and ignore it and they can read the recalled message but this is unusual.

Some info about how the process works:

http://office.microsoft.com/en-us/outlook-help/how-message-recall-works-HA001091760.aspx

Alan

Author

Commented:
Hi Alan

It's not so much that the boss shouldn't see it, it's just a pointless email (they sent it when it was partially written). There's no reason for the boss not to accept the message recall, but will that option still be there when the boss returns, that's the question really.
Alan HardistyCo-Owner
Top Expert 2011

Commented:
Having just sent my business partner a rude message (as a test) and then recalling it - I went to his Inbox and the message appeared, then disappeared and he didn't get a chance to witness my message - if he was staring at the screen when the messages were populating, he might have noticed something odd, but the message is no longer in his inbox, so I think you will be able to happily recall the message without them noticing.

You have the option to recall and replace the message, with a more complete message if required.

Author

Commented:
Hi Alan

Thanks for the test! :)

Sure, I think that Message Recall works if the recipient's Outlook is open, but I was more thinking what happens if their Outlook is closed and will be for another week and a half. So I guess I am asking, how long will message recall work for?
Co-Owner
Top Expert 2011
Commented:
I am not aware of a time limit for message recall.  If you request the message is to be recalled, then it will get actioned when the user next opens their Outlook.

Can / does your boss use OWA whilst away?  If they do - and they read the message, then the recall of that message will probably fail.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial