troubleshooting Question

All JPEG files gone

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ehanner asked on
VulnerabilitiesWindows VistaDisaster Recovery
10 Comments1 Solution525 ViewsLast Modified:
A friend brought me his laptop that was having trouble launching into Vista. I was able to run the launch repair and get it to boot. There was a screen saver text message saying there were no images or videos in a certain location. I dumped the screen saver routine and ran Avast in normal and safe mode. It found something in normal and two infected files in Safe mode. One had the word Kill App in the w32 description and I don't remember the other. Before I started the scan, I noted the structure of folders in the Pictures directory, each with JPEG image files. After the scanning and removal of the infected files, the image folders are gone as well as the files located inside.

To be sure I was able to view the files properly, I DL a JPEG image to a location, checked it was there and it open in windows photo viewer fine.

Even the sample images in the pictures folder are gone.

I have heard of such virus attacks but have not seen it personally. I'm guessing the file extensions have been changed some how and that the actual files may still be around.

Does anyone have a solution for finding the folders and files that are gone?
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