troubleshooting Question

USB Storage Device Problem

Avatar of UKGlenn
UKGlenn asked on
Windows XPStorage
22 Comments1 Solution3758 ViewsLast Modified:
Can anyone answer this? I've been searching for an answer for months!

I have a PC running Windows XP service Pack 3. The PC updates automatically so, as far as I am aware, is completely up to date as far as the OS is concerned.

Several months ago the PC started to have a problem when attaching a USB memory stick or USB external hard drive. When I attache one of these devices, the following sequence occurs:

1. The device is recognised with the correct name (see image baloon1.jpg)
2. The device is recognised as a disk drive (see image ballon2.jpg)
3. I receive a dialogue saying there is a problem installing (see image dialogue.jpg)

Clicking on Finish in the dialogue starts the whole sequence again. This sequence continues until I use the Safely Remove Hardware wizard to disconnect the device, when I then receive the final balloon message (see image baloon3.jpg).

All the memory sticks and external drives work perfectly on other Windows XP PCs. The problem only appears to affect storage devices. I have had USB printers, USB RFID card readers and USB virtual serial ports all attached to the same PC and USB ports with no problems.

I'll be really grateful if anyone can solve this one for me.

Please feel free to ask for any more information.
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