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Office 2007 application errors

I have a user reporting that running excel and outlook together is causing her machine to hang  and eventually give a "low on system resources" message.  I have went through her application logs and there is definitely something happening:

Event ID 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6535.5005, P3 ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

Event ID 1000

Faulting application excel.exe, version 12.0.6524.5003, stamp 4b4fba46, faulting module excel.exe, version 12.0.6524.5003, stamp 4b4fba46, debug? 0, fault address 0x00353082.

Enemt ID 1002

Hanging application EXCEL.EXE, version 12.0.6524.5003, hang module hungapp, version, hang address 0x00000000.

Googling these errors and reading forum after forum has not found a solid reason for this happening. I might try uninstalling 2007 and then deleteing every registry entry I can find but before I do that I thought I would post the errors here and see if anyone had encountered this before.

Extra info:

The hardware is new, Op Sys is XP SP3, it's on a domain, and I have redone the users roaming profile recently. The install of Office 2007 is not an upgrade.  We are running McAfee virus scan and it has caused issues in the past but does not seem to be the case this time as no system errors  pointing to it.

*Edit.......User had 4.5 gigs in outlook temp folder.  Cleared it out.
Microsoft OfficeMicrosoft ExcelMicrosoft Applications

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Last Comment
Ingeborg Hawighorst (Microsoft MVP / EE MVE)

8/22/2022 - Mon

If another user logs into this system, does the issue still present itself (narrowing down an install issue versus a Win profile issue)?

Before going through with the full uninstall, try a repair of the Office installation to see if this might be helpful in resolving the issue (before going through the long haul of uninstalling and removing reg keys, like you mentioned).

Also, if launching both in Safe Mode, does the issue persist (to determine if plugins in Excel or Outlook or both at the same time may be culpable to the issue)?


I had a similar crash problem with ntdll in Access, the problem here was a printer driver which caused the problem. All users with the same printer had this problem which caused Access to crash - not only when printing, the application became completely unstable and crashed at random times with a similar event log entry.
I cannot say if this is the problem here but from my experience the most often hard crash problems with Office in all versions were external software/drivers/fonts, especially graphic drivers and printer drivers. In the mentioned problem it were Ricoh printer drivers.
So it's always worth a try to check for the latest driver versions.



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Ingeborg Hawighorst (Microsoft MVP / EE MVE)

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