troubleshooting Question

Office 2007 application errors

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nfiuserFlag for Canada asked on
Microsoft OfficeMicrosoft ExcelMicrosoft Applications
4 Comments1 Solution829 ViewsLast Modified:
I have a user reporting that running excel and outlook together is causing her machine to hang  and eventually give a "low on system resources" message.  I have went through her application logs and there is definitely something happening:

Event ID 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6535.5005, P3 ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

Event ID 1000

Faulting application excel.exe, version 12.0.6524.5003, stamp 4b4fba46, faulting module excel.exe, version 12.0.6524.5003, stamp 4b4fba46, debug? 0, fault address 0x00353082.

Enemt ID 1002

Hanging application EXCEL.EXE, version 12.0.6524.5003, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Googling these errors and reading forum after forum has not found a solid reason for this happening. I might try uninstalling 2007 and then deleteing every registry entry I can find but before I do that I thought I would post the errors here and see if anyone had encountered this before.

Extra info:

The hardware is new, Op Sys is XP SP3, it's on a domain, and I have redone the users roaming profile recently. The install of Office 2007 is not an upgrade.  We are running McAfee virus scan and it has caused issues in the past but does not seem to be the case this time as no system errors  pointing to it.

*Edit.......User had 4.5 gigs in outlook temp folder.  Cleared it out.
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