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drmonoe
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Citrix Presentation License Error (-92)

We're in the midst of transferring our Citrix user community from Presentation Server 3.x to version 4.5.1.


Using the MyCitrix license website tool, I've just transferred 15 licenses to my 4.5.1 Presentation server license host (to perform pre migration tests of app access).  The server was restarted.  Now, clients connecting to the farm are receiving the following error messages, depending on the host to which they connect:


* Citrix Presentation Server license acquisition error (-92)

or

* To log on to this remote computer, you must have Terminal Server Access permissions...


- Per CTX10995, I've confirmed that the terminal services configuration RDP-TCP Listener properties are correctly set on all servers in the farm

- Per CTX121673, I've also confirmed that the local security settings are correctly set in all servers in the farm


- I've also confirmed that terminal server licensing has been properly configured and is functioning normally.

Is anyone aware of other settings/configs I should check to resolve this?
CitrixWindows Server 2003

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drmonoe

8/22/2022 - Mon
Carl Webster

If you just received the new license file, you should upgrade to license server 11.9.
drmonoe

ASKER
I'll upgrade, retry and report back on results.
Carl Webster

New license files have a new format that only 11.9 understands.
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drmonoe

ASKER
Okay,

However, I wonder if these actually are "new" licenses.  I.e., I returned 15 of the licenses used in our 3.x farm, reassigned the licenses to the 4.x license server (via the MyCitrix tool), downloaded the re-assigned license and installed it on the 4.x license server.



Carl Webster

New license FILE not new licenses
drmonoe

ASKER
Understood.  I'll get to this today and provide an update.
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drmonoe

ASKER
I successfully upgraded the license app to version 11.9 and re-imported the new license file.

However, under "Concurrent Licenses" the dashboard does not show the imported licenses as loaded and I'm still receiving error (-92) when attempting to launch published apps.
ASKER CERTIFIED SOLUTION
Carl Webster

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drmonoe

ASKER
Agreed. I'm putting in a service call now.
drmonoe

ASKER
This issue could only be resolved with the vendor's help.  The expert pointed me in the right direction.
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