Link to home
Start Free TrialLog in
Avatar of MsAileenS
MsAileenS

asked on

Cant install MS Access 2010

So on this XP 32-bit HP ProBook 4420s has MS Office Std 2010 already installed, Project 2003 and Visio 2007.  I went to install a stand alone copy of MS Access 2010 and got a general error stating the installation failed.  So I did some research and turned on the verbose logging and generated the setup log files.  I went through them but can't seem to see what is causing the error.  I have attached them here.  You thoughts would be great.  Thanks in advance
MSIf84fe.LOG
MSIf8503.LOG
Avatar of Graham Mandeno
Graham Mandeno
Flag of New Zealand image

Hi Aileen

There are messages in the log file about insufficient permissions.  Are you sure that you are logged in with Administrator privileges?

Best regards,
Graham
Avatar of MsAileenS
MsAileenS

ASKER

The user is a local admiistrator on the machine and I am a domain administrator and logged on as me and as the local administrator of the computer and continued to get the same error.  I have seen this before in an instance where even as the administrator on a PC I had to give permissions on specific strings on in the registry to make an MS Office program install.  But in this case in the log files I don't even see that.  
Unfortunately I am only able to download the second, smaller log file, and it only appears to cover about 2 seconds of the installation process - mostly mentioning Office proofing tools.  Are you able to zip the first one and upload it again?

Graham
Here you go, thanks for staying with me on this!  
I attached it as a .rar at first here is is this time
MSIf84fe.zip
Hello again

I have had a look through the log file and I can't see what is causing the problem - but then again, I am no expert when it comes to interpreting these logs!

I'm sorry I can't help further.  

Best of luck :-)
Graham
Please check if http://support.microsoft.com/kb/834484 applies - error 1603 is what your installation ends up with. Check 3 conditions from the article.
ASKER CERTIFIED SOLUTION
Avatar of puppydogbuddy
puppydogbuddy

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Wow, I went through extensive troubleshooting, turning logs on and off, trying to read them, tons of research, removed and reinstalled office products, and all I had to do was access the setup.exe file rather than autorun. Crazy but it worked, thanks!!!