troubleshooting Question

Video will not play in YouTube. Safe-mode is fine.

Avatar of phototropic
phototropic asked on
Web BrowsersWindows XPMultiMedia Applications
13 Comments3 Solutions714 ViewsLast Modified:
My customers computer is running Win XP Home SP3.  It is working well, apart from the fact that video will not play in YouTube.  The screen simply goes blank and then IE reloads the page. The address bar for the page displays a small box at the beginning and end of the address

What I have tried:

Different browsers - Firefox says "Plugin has crashed";  Chrome reloads the page endlessly;
Uninstall/reinstall Java;
Uninstall/reinstall Flashplayer;
Scan for Malware with Mbam/A Squared ... nothing found;
Cleared the tmp file cache;
Reset IE;
Reinstalled IE8;
Run sfc /scannow;
Cleared everything from msconfig startups/non ms services;
Googled this issue endlessly.

Does anyone out there have any experience of this issue?

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