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How do I use SMS to remotely help a user?

If a user is having a problem and calls me on the phone, how do I see their screen using SMS. I remember doing it in the past, but it has been a long time and now I do not even remember how to get into SMS.  If I could get that far, I am sure it would all come back.  I remember it was right clicking on the user name and selecting 'screenshare' or something like that.

Can anyone help?  Thanks
Windows OS

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Joseph Daly

8/22/2022 - Mon
Joseph Daly

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