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w00tix
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Problem installing network printer on a Mac

We have a Xerox DocuColor 252 that our marketing department uses.  It works fine for 7 out of 8 iMacs that we have, but it refuses to cooperate with the 8th.

When the printer is installed (using the same settings and PPD as the other computers) it appears to be installed correctly but when a job is sent to it the printer pauses and cannot be resumed until the job is deleted.

We have been able to connect the troublesome iMac to the printer by sharing the printer on a different iMac, but those machines aren't always on which is less than ideal.

What might I be overlooking when setting this up?  I'm not very familiar with Macs.
Apple OSMac OS XPrinters and Scanners

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EdTechy

8/22/2022 - Mon
EdTechy

What version os x? Is it the same as the other 7?
You could try resetting the printing system(different instructions for different versions of os x) then reinstalling.
w00tix

ASKER
There are 3 different versions of OSX being run.  The problem computer is running the same version as several others that are currently working.  However, now another one of the Macs is having timeout issues when printing to the Xerox machine so there might be an underlying problem with the network.  A tech just came out to service the printer and found nothing wrong with it.
Kash

have you tried installing the printer from another user profile. that may help with your problem if there is a corruption in user account.
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