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Scanjet 5590 Making grating noise when scanning

Hi;

A customer bought a new scanner but the it arrived with the glass broken. FOr vaious reasons we decided to repair it here. After changing the glass the scanner would not move and I realised that it was jamming on the glass. When this was adjust the scanner moves but it makes a grating noise while scanning. I am looking for a manual or some idea as to the reason.
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Dr. Klahn

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