troubleshooting Question

KB977384 not recognized by SCCM 2007 R3 installer

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DscpTech asked on
Microsoft Server OSMicrosoft Server AppsWindows 7
13 Comments1 Solution5436 ViewsLast Modified:
I am trying to upgrading the SCCM 2007 Console on a Windows 7 Enterprise x86 workstation from SP2 to R3. To do this, KB977384 must be installed first. Since I ran into trouble early on, I reinstalled the SCCM client on the workstation and upgraded it to R3 level, by using the following commands:

Ccmsetup.exe /uninstall (confirmed success in ccmsetup.log)
Ccmsetup.exe (confirmed success in ccmsetup.log)
msiexec.exe /p sccm2007ac-sp2-kb977384-x86-enu.msp /L*v %temp%\sccm2007ac-sp2-kb977384-x86-enu.msp.log REINSTALL=ALL REINSTALLMODE=mous (confirmed success in sccm2007ac-sp2-kb977384-x86-enu.msp.log)

Then I tried to upgrade the SCCM Console with this command:

msiexec.exe /I CONFIGMGR2007R3.MSI /l*v “%temp%\SCCMR3.log

I gives me a the error "R3 requires Configuration Manager 2007 QFE KB977384”.

But I confirmed that KB977384 *is* INSTALLED! Configuration Manager in Control Panel reports v4.0.6487.2157, which indicates that KB977384 is installed. Also, c:\windows\system32\ccm\compver.ini reports SMSPowerManagement=4.0.6487.2157, and c:\windows\system32\ccm\climsgs.dll shows v4.0.6487.2157.

Why isn’t the CONFIGMGR2007R3.MSI picking up on the fact that KB977384 is installed?
Here is the bottom of SCCMR3.log:

MSI (c) (04:00) [15:06:16:173]: Doing action: CheckForSP2QFE
Action 15:06:16: CheckForSP2QFE.
Action start 15:06:16: CheckForSP2QFE.
MSI (c) (04:00) [15:06:16:173]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'CheckForSP2QFE'
MSI (c) (04:3C) [15:06:16:219]: Invoking remote custom action. DLL: C:\Users\ha91898\AppData\Local\Temp\MSI98E8.tmp, Entrypoint: CheckForSP2QFE
[15:06:16] CheckForSP2QFE() started.
[15:06:16] CheckForSP2QFE() completed successfully.
[15:06:16] ERROR: Error code 25022 reported, hr = 0x80004005
Error 25022. Microsoft System Center Configuration Manager 2007 R3 requires Configuration Manager 2007 QFE KB977384.
MSI (c) (04!A8) [15:06:26:732]: Product: Microsoft System Center Configuration Manager 2007 R3 -- Error 25022. Microsoft System Center Configuration Manager 2007 R3 requires Configuration Manager 2007 QFE KB977384.
CustomAction CheckForSP2QFE returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 15:06:26: CheckForSP2QFE. Return value 3.
MSI (c) (04:00) [15:06:26:732]: Doing action: InstallErrorDialog
Action 15:06:26: InstallErrorDialog.
Action start 15:06:26: InstallErrorDialog.
MSI (c) (04:00) [15:06:26:732]: Note: 1: 2235 2:  3: ExtendedType 4: SELECT `Action`,`Type`,`Source`,`Target`, NULL, `ExtendedType` FROM `CustomAction` WHERE `Action` = 'InstallErrorDialog'
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