troubleshooting Question

Windows 7 IBM Generic 9 Pin Wide Spooler Issues

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shdwmageFlag for United States of America asked on
Printers and ScannersWindows 7
20 Comments1 Solution2589 ViewsLast Modified:
Good Afternoon,
I am currenetly having an issue printing to an Okidata 321 turbo using the IBM Generic 9 Pin Wide drive on a parallel port.  The Computer Configuration is as follows:
Dell Optiplex 740
OS: Windows 7 Professional 32 bit
Processor: AMD Athalon 64 X2
Memory: 4 x 1gb
Installed Software:
IE 9
Office 2k3
Adobe Reader X
Autosoft DMS

We are a used car dealership and use a program called Promax to desk deals and print paperwork for our customers.

When we first switched to Windows 7 we were able to print without any spooler issues, but through what I believe is a recent update the printer will do nothing but spool.  Turning off the spooler and printing directly to the printer does not work either and causes the program to lock up and crash.

At first I thought this was an issue with Windows 7 automatically adding a print que for the 321 driver on top of the IBM Generic 9 Pin Wide driver.

To troubleshoot that I went into the group policy editor and changed the  the Computer Configuration->Administrative Templates->System->Device Installation->Device Installation Restrictions and enabled "Prevent installation of devices not described by other policy settings"

This stopped windows from automatically adding the Okidata 321 turbo problem, but the spooler issue still persists.

This problem started within the last 3 weeks of updates, but I haven't been able to lock down which update caused the issue.

Any assistance would be greatly appreciated.  Let me know if you need any further information.
ASKER CERTIFIED SOLUTION
shdwmage

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