troubleshooting Question

BES Express 5.0.2 - encryption key expired

Avatar of elchermans
elchermansFlag for Canada asked on
Email SoftwareExchangeBlackBerry Programming
4 Comments1 Solution667 ViewsLast Modified:
Our BES Server crashed, now the BAS is not working, but messages go through fine. This sucks because we need the BAS to administrate BES.

The latest backup that I have is from last month (VMware snapshot esxi 4.0 )

If I restore to that snapshot it works fine but after a few minutes, there is an error with the encryption key being expired so handhelds stop working.

It would be a pain to delete the users from BES one by one and run another EA on every handheld as a solution.

Is there a way to copy the encryption key from the snapshot  where this encryption key is valid into the old snapshot ?
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 4 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros