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frankbustos
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Windows Explorer has encountered a problem and needs to close.

hi experts,

  I have a security camera hooked up on my computer and when I try and view the videos from its location on the hard drive and I'm getting this windows explorer error please see attachment.
Windows XPWeb Browsers

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frankbustos

8/22/2022 - Mon
frankbustos

ASKER
here is the screen shot of the error
error.bmp
naomelixes

http://www.technipages.com/xp-windows-explorer-crashes-when-opening-folder-with-corrupted-video-files.html

Basically, this happens because of the auto-preview of video files. The video file is somehow corrupted and when explorer tries to preview the file it crashes.
If you open your media player and try to open the file from there, can you see the video?
John

Is there anything of value in the technical information?

Can you open a command prompt and do a dir command on the folder you are trying to open with Windows Explorer?

I always found Windows Explorer to be very reliable.  .. Thinkpads_User
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naomelixes

On another note, if you unregister the shmedia.dll altogether, by running:
regsvr32 /u shmedia.dll

Open in new window

it disables auto preview of video files. If it is something you can live with, it will at least prevent explorer from crashing.
You can always enable it by running:
regsvr32 shmedia.dll

Open in new window

frankbustos

ASKER
naomelixes, i tried your suggestions and got same results.

i can't even open the videos by going to media player or realplayer..
John

Take a look at xPlorer2 (zabkat.com) and see if it works better. They have a free version and a free trial of the Pro version. I use it in Windows 7 and like it a lot.

Did you try the DIR command to see if at least that much works?

... Thinkpads_User
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frankbustos

ASKER
yes, i tried the dir command and no go.
John

>>> yes, i tried the dir command and no go.

That means the issue is not a Windows Explorer problem and not a video application problem. Cannot be, if you cannot locate the folder with a basic DIR command.

So at this point, it seems you need to look at the connection and see if you can get traffic flowing.  

... Thinkpads_User
John

The other thing (especially since basic DIR cannot display the folder) is that the camera is not putting out Windows compatible data.

Can you bring the camera in house for local testing?

... Thinkpads_User
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frankbustos

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frankbustos

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i decided to install windows 7