troubleshooting Question

Helpdesk catergory

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solaris5050Flag for United States of America asked on
Windows 2000SoftwareEnterprise Software
4 Comments4 Solutions604 ViewsLast Modified:
We're trying to create ticket categories in Track-it help desk utility and wondered what is the best practices for creating ticket categories and sub-categories, etc. for a help desk ticket reporting system.

From this category break down we want to be able to do reports on the type of issues we are getting tickets created for from week to week.
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