Avatar of solaris5050
solaris5050
Flag for United States of America asked on

Helpdesk catergory

We're trying to create ticket categories in Track-it help desk utility and wondered what is the best practices for creating ticket categories and sub-categories, etc. for a help desk ticket reporting system.

From this category break down we want to be able to do reports on the type of issues we are getting tickets created for from week to week.
SoftwareWindows 2000Enterprise Software

Avatar of undefined
Last Comment
Sachin Parab

8/22/2022 - Mon
SOLUTION
jvuz

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
SOLUTION
buzzyclonecattleman

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
ASKER CERTIFIED SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Your help has saved me hundreds of hours of internet surfing.
fblack61