Avatar of Codeforlife
Codeforlife
Flag for South Africa asked on

DVD writer not working in windows xp

i am running windows xp on my HP Compaq 6710b and my dvd writer does not show in my computer at all. not even in device manager. it does however work on post when i insert a disc and want to boot from it. so this tells me it is a software issue and not hardware.
Windows XP

Avatar of undefined
Last Comment
Codeforlife

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
nipponsoul

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
nipponsoul

SOLUTION
rindi

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Codeforlife

ASKER
i have done all the above and no resolution
rindi

Does your Device management have any yellow ! shown?
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
Codeforlife

ASKER
no nothing
rindi

Can you access the drive when in safe mode? Also start msconfig and disable any items you might not need.
nobus

it can still be a bad drive; the easiest is to test with another one (known good) or with another cable
or test this drive on another pc
once you are sure about the drive - we can look further
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
nobus

another way to test is booting from a live cd :
http://www.ubcd4win.com/                              ubcd  Win
ftp://ftp.kernel.org/pub/dist/knoppix/KNOPPIX_V6.4.4CD-2011-01-30-EN.iso
Arman Khodabande

I guess it's a Hardware problem.

If it's not shown in POST it means that it's not recognized by the system BIOS.
It could be one of these two :
1. A loose cable, possibly data cable
Do you hear the spinning sound from the Drive when you put the Disk into the tray ?
If not possibly power cable is loose.
2. A bad drive. In this case you should call warranty service.

Also check this :
It must not be disabled in the system bios settings.
SOLUTION
Log in to continue reading
Log In
Sign up - Free for 7 days
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
Arman Khodabande

Oh excuse me !!!
I misunderstood the problem !!
Ok it's a software issue !!
But it could be a bad drive too . . .
Do you hear the spinning sound when a disc is inserted?
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes
Codeforlife

ASKER
hi experts, i formated and reloaded and was resolved. i will reward points for effort