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gta2011
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Windows 7 Windows Updates Continually Fail

We have been trying to update our PC, but it is stuck not being able to update the following updates (see screenshot below).  

Screenshot
We have tried the Microsoft KB to reset the Windows Updates components and manually install the failed updates to no avail.  These updates download, try to install, fail and we are back at square one.  

What else can we try, as we can not install any additional updates or IE9, as these updates are needed/required before doing anything else. Help!
Windows 7

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ded9

8/22/2022 - Mon
John

Did you restart after the successful updates? You need to do this before proceeding.
What error message do you get when you try to run Windows Update?
Check to make sure Windows 7 has been properly activated and has a good product ID. (Computer-> Properties).  ... Thinkpads_User
gta2011

ASKER
It has been properly activated and has a good product key.  That has never been an issue and isn't currently.

The error code we see most often is 80070BC9 in relation to this issue.
John

You have a post out for XP and another one for Windows 7 saying updates are not working.

For this Windows 7 machine, I suggest you consider re-installing Windows. If it is OEM, make sure you use the correct media.

Once re-installed, do not install anything else. See if you can update completely. Also allow Security Essentials to install until you get your own AV installed later.

Also check your network and firewall. Windows 7 is very reliable with respect to updates.

... Thinkpads_User
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ded9


You need to run system readiness tool first and then restart the computer.

If u have win7 64 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=20858

If u have win7 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=3132


After restarting install service pack 1. If still having problems then upload checksur.log.




Ded9
ded9

Made some changes..

You need to run system readiness tool first and then restart the computer.

If u have win7 64 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=20858

If u have win7 bit then run this
http://www.microsoft.com/download/en/details.aspx?id=3132


After restarting install updates. If still having problems then upload checksur.log.




Ded9
ded9

Any luck..????


Ded9
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gta2011

ASKER
ded9: I am still getting errors 80070BC9 and 9C47 after using the system readiness tool. Help!
ded9

If still having problems then upload checksur.log.

C:\Windows\logs\checksur.log...zip it and upload it here.


Ded9
ded9

Sorry location is

C:\Windows\logs\cbs\checksur.log

zip it and then upload it.


Ded9
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gta2011

ASKER

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-08-14 15:13

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 288
 No errors detected
Customer Experience report successfully uploaded.  Thank you for participating.  For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.

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ded9

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gta2011

ASKER
I don't believe we know where the original disc is.  Are there any other options?
ded9

You can try uninstalling your security software...reboot and then try installing updates.

You will have an option in your computer to create recovery disc...in should be listed under programs....is it a dell or hp..i mean who is the computer manufacturer.


Ded9
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