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Windows Update With Not Run On New XP Install?

This is a weird one.

We recently reinstalled Windows XP SP3 from an OEM disc on our laptop.  It installed successfully and activated with no problem.  We have installed all of our applications with no problem.  

However, you can no manually access the Windows Update site via Internet Explorer (we manually upgraded it to IE8).  It will do automatically updates every once in a while (yellow shield in system tray) however it will redirect us to KB2497281 saying we do not have SP3 installed.  We clearly do have SP3 installed, as I have verified in the System Menu in the Control Panel.  We followed all the guidelines in the KB, still no avail.  

Please help!
Windows XP

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Last Comment

8/22/2022 - Mon

Check if your BITS service is running. Try to restart that service and then try windows update

try to go to the windows update website itself and see how it repsonds

Since you just re-installed, did you properly activate XP?  ... Thinkpads_User
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Walt Forbes

simpsol: it was set to manual, but i changed it to automatic, started it, and that did not help.

xmlmagician: same result

thinkpads_user: yes, it activated successfully with no issues.
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i think my comment about drtcp did not come through, in summary i said that if you can go in some sites and not other try to reduce the packet size to 1250 maybe. i had a similar problem with not downloading office updates

xmlmagician:did not work

could you go in the event log and see if you have any error messages relating to it please?
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You have a post out for XP and another one for Windows 7 saying updates are not working.

For this XP machine, I suggest you consider re-installing Windows. Make sure you are using the correct OEM key for the media. Also, make sure (if if is SP3 that the media is good. Not many OEM discs came with SP3.

Once re-installed, do not install anything else. See if you can update completely. Also also Security Essentials to install until you get your own AV installed later.

Also check your network and firewall. XP had the odd issue, but Windows 7 is very reliable with respect to updates.

... Thinkpads_User

Try to install SP3, and see if you get any errors while installing. It can be easily obtained from Microsoft.com.
If no errors, let it complete the installation. It should "repair" your files.
Try Windows Update again when done.
Ian Pattison

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Dr. Klahn

I have run into this a few times in the last several days, for some reason.  Here is a link to the last EE posting, with the solution I found for it.


"just use  http://update.microsoft.com"

For what ???

The issue here was not with any website, it was with a Dll not properly getting updated associated with Windows Update (wuweb.dll)
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