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Richard Frank
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mail not appearing

After a powerfailure I had to repair the exchange database with eseutil

after that was done I was able to mount the mail store

When some users open outlook they see that there are unread mails, but the mails aren't visible in the inbox.
The mails became visible when I changed the profile to cache the mail account locally. But when turning that off the mails disappeared again.
So I enabled caching again. moved the unread mail to a newly created folder. And after disabling caching again, the mails where still there.

Then I have an account where this doesn't help. Connecting without caching it shows 3 unread mail but the mails are not visible.
Then on the server the server says there are 1400+ items, but I cannot see all the mails in the mailbox. Even if I add all mails in all folders together I have only 30 read mails. Enabling or disabling caching doesn't make a difference.

So.. if Exchange management console says there are 1400 items (33mb) of mail, but I can't see them in Outlook. How do I get them visible? I tried exporting all mail to a pst file. But the backup.pst is just 2mb and when importing the mail into an other box, it's just those 30 mails.


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Richard Frank

8/22/2022 - Mon
Neil Russell

What do you see in OWA?

Did you try running OUTLOOK /cleanprofile /cleanviews
Richard Frank

@ Neilsr owa shows the same as outlook. 3 unread message, not showing up in the inbox. and all other messages not there, where the EMC says there must be 1433 items.

@ Nenadic outlook 2010 says /cleanprofile is not a valid switch
/cleanviews didn't make a difference
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Richard Frank

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Richard Frank

it worked