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Exchange Offline Address Book Download Error

I just found this erorr our client machines Running Xp/Win 7 all with Office 2007.  on exchange 2003 on server 2k3.

Our address books are not updating and when i try and Download them i get this erorr.

I have tryed rebuilding them but still same Error
 1
ExchangeOutlookEmail Servers

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Gabe Lebron

8/22/2022 - Mon
Nenadic

Have a look here for some guidance to see whether your setup is the same:
http://forums.msexchange.org/m_1800480905/mpage_1/key_/tm.htm#1800480905
techies123

Try and delete all OAB files for the user on the affected computers.
Gabe Lebron

ASKER
techies123:Try and delete all OAB files for the user on the affected computers.

How?  
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techies123

on Windows 7 go to the following C:\Users\%username%\AppData\Local\Microsoft\Outlook

There should be some OAB files in there. If not do a search for *.oab on the profile and delete them.
Gabe Lebron

ASKER
Trying on my Xp machine.. Cant find any .qab files   Would it be the same?
techies123

The file are OAB not QAB
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techies123

WIndows XP computers try the following... C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook
Gabe Lebron

ASKER
yes sorry I searched for *.oba and nothing  1 also nothing in folder if i look
techies123

Try turning off "use cached exchange mode" and try a manual GAB download.
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Gabe Lebron

ASKER
Well I found the oab files I didnt go local folder.. I deleted them all restarted outlook and still the same.  

I went into mail setting and removed Cached check box and started outlook Still same erorr
techies123

OK. If you create a new profile do you get the same problem?

Logon as a different user on the same machine and see what happens.
Gabe Lebron

ASKER
Yes just created a new user and mailbox Logged into my machine with the new profile.. Tryied to download and same error..

Getting it on all my other machine also
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techies123

Ah... In that case you will have to create a new GAB database and set it as the default.
josrex

Have a look on the links provided below. Look like you are having issues with OAB generation in the Exchange Server.
http://blogs.technet.com/b/exchange/archive/2007/04/19/3401966.aspx

http://blogs.msdn.com/b/dgoldman/archive/2006/10/15/generating-a-newly-created-offline-address-book-fails-with-errors-9331-and-9335.aspx

As said in the above link look for Event ID: 9331 in the Exchange Server and go through the troubleshooting steps as mentioned.

Gabe Lebron

ASKER
I do have those Event Errors  
I read the blog but not sure if its telling me what to do as far as trouble shoot.


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josrex

As said in the above link #2 try dismounting and mounting the public folder database in the Exchange Server.
Gabe Lebron

ASKER
I just Tried Unmouting Both the Mailbox store and Public Store and tried it and same error ..  Was i suppose to do somthing before i dismounted?
josrex

I guess your server is having issues with OAB generation, this bit difficult to troubleshoot. I'm not recommending to go ahead with troubleshooting step #1 in the link which I've provided.

Try rebooting Global Catelog server and the Exchange Server may solve this issue.
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Gabe Lebron

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Ok well I had to wait till after 4 to Reboot the servers...But nothing still same issues.  I keep reading this is not a easy thing to fix.   Just not sure what else to try
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josrex

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Gabe Lebron

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How do i open a case with MS PSS?
Gabe Lebron

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Opened a Case with Microsoft -thanks
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Great they called me up and told me they dont support any issue on Server 2003 on Vmware host..and refunded my money.  You know any 3 rd pary support vendors ?