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Mapped Drive showing up 4 times in user folder in Xenapp 6 desktop (win server 2008)

We are planning to migrate to Xenapp 6 from Xenapp 5 however we are currently having a problem with our home drive we assign in active directory. The home drive is what holds our My Documents folder and storage space for the user. For some reason when the user logs on to the published desktop and click on their user folder, they get all the other folders as they should but the mapped home drive appears 4 times.

It only appears once in Computer but under the user folder it appears 4 times. Is there a solution?

Thank You

Windows Server 2008Citrix

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Robin CM

8/22/2022 - Mon
Robin CM

Can you give a screenshot of the drive showing four times?
What group policy are you using to assign this?
Thanks.
MSSC_support

ASKER
We have a group policy that maps our network drives. Now we also have a my documents redirect which is a general policy to redirect to the I:\ drive but this is what is showing up 4 times.

 mapped drive
MSSC_support

ASKER
The image on the left is the user folder and the mapped drive there are all just one drive just to clarify. It is the I drive.
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Robin CM

Can you show me the group policy settings you've configured for the folder redirection and the drive mapping?
MSSC_support

ASKER
folder redirect1 folder redirect 2
The drive mappings are just script to map the drives into (My) Computer as per usual domain logon script.

Robin CM

interesting way of doing the folder redirection... custom ADM and GP Pref to edit registry settings, bit nasty...
Personally, I do it from the following (built in) location:
User Configuration - Policies - Windows Settings - Folder Redirection
Under that in GPMC you right-click the folder you want to redirect and choose Properties, you don't get anything in the right-hand pane.
You should configure the different redirected folders to separate folders, not all to the same one.
i.e. I:\Documents, I:\Music, I:\Pictures, I:\Video
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MSSC_support

ASKER
That still would not explain the 4 mapped drives appearing in the user folder. Also, I tried your method to redirect and still no luck.
Robin CM

It does explain it - you're mapping four user folders to the root of a network drive - the root of a network drive shows in Explorer as a drive symbol with a green and grey network coming out of the bottom (the symbol you're seeing four times) whereas most of the user folders show with a different icon. The latter are set via a hidden file called desktop.ini
which contains something along the lines of:
[.ShellClassInfo]
IconResource=%SystemRoot%\system32\imageres.dll,-184

The desktop.ini is not used on the root of a drive - on network drives this would mean Windows needing access to read (and potentially write) the file at the root of all network drives - which all users might not have, and would get messy with different versions of Windows. Thus whenever Windows detects the root of a network drive it uses the network drive icon, which is what you're seeing four times. Once for each folder you've redirected to the root of the network drive.
If you use my suggestion and create subfolders and redirect to those this will be resolved.
MSSC_support

ASKER
Robincm, it worked. However, we now have 2 my documents items in the library. One for the policy we have set which is in the I:\ drive and the other which is set at C:\Users\"username".

How do we get rid of the My Documents in the c:\users\"username" link?

 2 my documents
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Robin CM

Try it with a new user (or a new profile) might be legacy from before the folder redirection kicked in.
MSSC_support

ASKER
I have recreated the profile and I am still getting the issue.  UC---TS-General-Policy.htm
ASKER CERTIFIED SOLUTION
Robin CM

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