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plam125
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Some emails are not coming delivered to outlook 2007

I have  a user who's some emails are not coming over but when they cc me on it it comes to me but not to him?

We are on exchange server 2007 and we use TS to remote in but he's not using TS to check email...He's using the outlook on his desktop
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Suraj

8/22/2022 - Mon
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akitsupport

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plam125

ASKER
it's not in the Spam / junk folder and no rules to re-direct the message...
Suraj

Here is what you need to check :
1. Do a message tracking to see where the mail is going .
2. check OWA to see if you see the emails there.
3. How many users are affected ?
4. when you say - some mail - is it internet mails or Internal mails too?

sam
akitsupport

Have to agree with Sams direction on what to do next.

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plam125

ASKER
Only 1 user that i know of...

I went to the Console and it's showing under my name "delivered" for me but "received" for him in event ID under console message tracking...

OWA?  not sure what that is...

one user maybe 2 users now...its SMTP emails...
SOLUTION
Suraj

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plam125

ASKER
OWA doesn't have it either...looks like only a few email addresses...not sure why b/c i get it but he doesn't
SOLUTION
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plam125

ASKER
Server is has the following domain/exchange/file server:

Event ID           Source
RECEIVE           SMTP  -  User not getting it
DELIVER           STOREDRIV  - My email shows this:

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plam125

ASKER
Person not receiving has message infor "00A"

and my email  message infor =  date /time
Suraj

what was that ? sorry didn't catch that result.
please run the command i gave above and just share us the results.

also pls tell me - if you have mailbox and hub on diff servers or same ?

Thanks
plam125

ASKER
where do i go to run the command line?  the exchange managment shell or console?

I believe the mail box and hub are on the same server...

server config
  shows
 - mailbox
 - client access
 - hub transport
 - unified message
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fblack61
Suraj

run it on managment shell. and copy paste result here
plam125

ASKER
got this when i went to the shell to type in the


emailerror.JPG
Suraj

the command line you are entering is incorrect.

Get-messagetrackinglog -sender dhamilton@frankgates.com -recipients dhartman@dedicatedtransport.com |fl

follow :
http://technet.microsoft.com/en-us/library/bb124738%28EXCHG.80%29.aspx
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plam125

ASKER
sorry here's the message back
emailerror2.JPG
Suraj

You forgot to put   |FL at the end.

Get-messagetrackinglog -sender dhamilton@frankgates.com -recipients dhartman@dedicatedtransport.com -messagesubject "Test" |fl
Suraj

i see the test mail you sent is from dhamilton@frankgates.com to dhartman@dedicatedtransport.com.
so who is plam@dedicatedtransport.com ?
do we have any forwarder set on the user mailbox ?
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plam125

ASKER
plam was just a cc...no rules i would fine for that to be forwarded to anyone
plam125

ASKER
here's the results of the message tracking
emailerror3.JPG
Suraj

take a LDP dump of the affected user and a good user and send to me pls. or share it.

let me check what attributes he got different.
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plam125

ASKER
sorry to be such a pain but how do i do a LDP dump to get it to you?
Suraj

plam125

ASKER
i don't have ldp.exe on the server...my server is 2003 R 2 with 64-bit
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Suraj

Run it on your domain controller
start -->run --> LDP.
Suraj

From the message tracking it shows that the mail is delivered to the store !
lets do one thing.
Move the effected users mailbox to a different store. [moving mailbox removes the corruption in it.]
once done lets test it
plam125

ASKER
comes up w/ file not found when i run ldp
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plam125

ASKER
i only have 1 store on the server
Suraj

You then might have to run an isinteg on the database. could be a database corruption issue.