troubleshooting Question

Why is the user unable to sign into Crystal Reports

Avatar of jrbledsoe001
jrbledsoe001 asked on
Crystal Reports
7 Comments1 Solution270 ViewsLast Modified:
Hello.  One business user is unable to sign onto Crystal Reports.  The error message is "Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again."

- We checked her Crystal setup and it looks good
- Active Directory team reset her password
- Active Directory team created a new account for her and we created a Crystal one
- We deleted her old user id and then added it back to Crystal

We are on Crystal XI - release 2

Do you have any suggestions on what we or the AD team should be looking for?


Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 7 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros