troubleshooting Question

Why is the user unable to sign into Crystal Reports

Avatar of jrbledsoe001
jrbledsoe001 asked on
Crystal Reports
7 Comments1 Solution270 ViewsLast Modified:
Hello.  One business user is unable to sign onto Crystal Reports.  The error message is "Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again."

- We checked her Crystal setup and it looks good
- Active Directory team reset her password
- Active Directory team created a new account for her and we created a Crystal one
- We deleted her old user id and then added it back to Crystal

We are on Crystal XI - release 2

Do you have any suggestions on what we or the AD team should be looking for?

Thanks.
ASKER CERTIFIED SOLUTION
LinInDenver

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