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Why is the user unable to sign into Crystal Reports

Hello.  One business user is unable to sign onto Crystal Reports.  The error message is "Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again."

- We checked her Crystal setup and it looks good
- Active Directory team reset her password
- Active Directory team created a new account for her and we created a Crystal one
- We deleted her old user id and then added it back to Crystal

We are on Crystal XI - release 2

Do you have any suggestions on what we or the AD team should be looking for?

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Mike McCracken

Are you referring to Crystal Reports as the report designing tool or Crystal Reports Server.

The design tool generally doesn't have a signin.

If you are referring to Crystal Reports Server, the licenses are Named User Licenses, you may have to assign one to her.

This could be the problem, but Crystal Reports Server has options for Named User Licenses and Concurrent User Licenses - it depends on which licensing was purchased.
As I recall CR Server XI is Named User only (at least the trial that comes with CR XI).  If that is the case they may have to discuss with SAP/Crystal since they can't be transferred.

Aah... could be just something with the trial version. I've used Concurrent on all versions up to and including 2008.
The document I have found addresses CR 8.5 to present and CR Server 2008 and 2011.  It doesn't addres CR Server XI at all.

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Thank you.