troubleshooting Question

Microsoft Word/PowerPoint crashing when idle

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SJATechsupportFlag for United States of America asked on
Microsoft WordMicrosoft PowerPointWindows 7
64 Comments3 Solutions8307 ViewsLast Modified:
Hey all -

Having an interesting problem that I hope I can accurately describe for you.

I recently did a deployment (using SCCM 2007) of Windows 7, Office 2010 and a few other programs (those are the three I think are involved which is why I'm mentioning them) to about 300 computers.

I have just been informed of, and am currently studying a problem that has to do with Microsoft Office 2010.  Whenever I go to open up Word 2010 the program stays open for 10-15 seconds and then encounters an error and closes. The strange thing is that if I type any thing or move the mouse in the window, it doesn't crash. It's only when the application is "idle" for any period of time that it crashes.  When I try to open up PowerPoint 2010, it doesn't even get that far, I just see the splash screen and then it crashes.
Another interesting thing is that excel works just fine, doesn't crash, I can open/safe files just fine.

If I do a manual install of Windows 7 and Office 2010 (with the ISO that I used to create the image in SCCM and the same installer I used to install Office on the computers), I don't get this problem.

After I noticed the problem happening I installed all available Windows and Office updates (including both Windows 7 and Office 2010 SP1) to no avail.

I work at a school and the teachers are coming back next week and the students the week after so your prompt assistance is definitely appreciated!!

Thanks,
Kyle
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