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coronoahcoro
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Lotus Notes folder not showing up on Thunderbird

We have a user who would like to check her Lotus Notes email when she's traveling for business. So we set up her email to use IMAP through Thunderbird. She can receive and sends email fine but the folders from her mail file don't show up on the Thunderbird. It only shows Inbox, Trash, and one folder which is odd because she has 12 folders, and sent folder also not showing up.

Any ideas how can I get this working?
Lotus IBMThunderbirdEmail Software

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Sam654

8/22/2022 - Mon
doninja

It is worth running the convert utility on the user mail file to ensure it hass all of the extra IMAP relevent data.
This should happen automatically but it is best to run before acsess or if issue encountered

From server console run
load convert -h mail\mailfilename.nsf
use the (-h) option since it has already been accessed by imap.
coronoahcoro

ASKER
just tried it and thunderbird still not showing the other folders
coronoahcoro

ASKER
Just for additional info we use Domino R7.04
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rwheeler23
Sam654

If the user is offline you'll need to tell Thunderbird to store messages from those folders on the local computer. In ThunderBird, Tools --> Account Settings --> Sync and Storage.
coronoahcoro

ASKER
The option 'Keep message for this account on this computer' is checked and the user is online most of the time. Lotus Notes folders are still not showing up
SOLUTION
Sam654

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coronoahcoro

ASKER
Followed your suggestion but only 'Notes' folder shows up on the Thunderbird. Please see attachments

Folder in Lotus Notes
Folder in Thunderbird
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qwaletee

I would delete the account from Thunderbird and add it back in, it may have become unable to sync due to changing the IMAP state of t he mail database after creating the Thunderbird profile.

But I don't understand why you are using Thunderbird at all. Let her travel with a Notes clinet installed, and use Notes replication. The experience will be much more robust and complete, and faster too.
coronoahcoro

ASKER
With Notes client, doesn't the user need to have a VPN access to our network all the time?
Sam654

No, VPN is not a requirement of notes, more a requirement of your network, so you should with your admin firewall guys.
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coronoahcoro

ASKER
but how does the client get set up on a remote user if they are not inside our network? How can the client find our Domino server from outside network?
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