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External USB hard drive disconnects during hibernation and reconnects when system aroused

I am running a fully updated Windows 7 Home Premium on a Dell XPS 410 (4 years old).

Every now and then when I rouse my computer from hibernation or sleep, it remounts or reconnects with one of my USB hard drives. This is a 2 TB USB 3.0/2.0 Seagate FA GoFlex Desk USB Drive. It is connected to a SiiG Superspeed USB expansion card slot. The latest driver from Reneas is interfacing with this card.

I have dedicated this hard drive to a backup service called Genie TimeLine. When the computer wakes up and reconnects the Seagate drive, TimeLine has been paused and won't resume its activities. When I tell it to resume, it becomes non-responsive and has to be kikked in task manager.

In those occasions when the disk drive has remained connected to Windows despite hibernation or sleep, there is no problem with Genie TimeLine.

Can anyone advise me on how to prevent the "unmounting" and "remounting" of the disk drive?

ASKER CERTIFIED SOLUTION

Robert Retzer

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Clocktower2

ASKER

Thanks very much for your quick response. I'll take your advice. Unfortunately, it will be a while before I know how much it has helped since the problem is intermittent, If I make it through a week or so without it happening again, I'll consider the problem solved. However, I'll leave your solution intact since, regardless of its effect on my current problem, it appears to be the right thing to do.

-- Thanks again,
-- Tim Dempsey

Dr. Klahn

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