Avatar of Clocktower2
Clocktower2
 asked on

External USB hard drive disconnects during hibernation and reconnects when system aroused

I am running a fully updated Windows 7 Home Premium on a Dell XPS 410 (4 years old).

Every now and then when I rouse my computer from hibernation or sleep, it remounts or reconnects with one of my USB hard drives. This is a 2 TB USB 3.0/2.0 Seagate FA GoFlex Desk USB Drive. It is connected to a SiiG Superspeed USB expansion card slot. The latest driver from Reneas is interfacing with this card.

I have dedicated this hard drive to a backup service called Genie TimeLine. When the computer wakes up and reconnects the Seagate drive, TimeLine has been paused and won't resume its activities. When I tell it to resume, it becomes non-responsive and has to be kikked in task manager.

In those occasions when the disk drive has remained connected to Windows despite hibernation or sleep, there is no problem with Genie TimeLine.

Can anyone advise me on how to prevent the "unmounting" and "remounting" of the disk drive?
PeripheralsHardware

Avatar of undefined
Last Comment
Dr. Klahn

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Robert Retzer

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
Clocktower2

ASKER
Thanks very much for your quick response. I'll take your advice. Unfortunately, it will be a while before I know how much it has helped since the problem is intermittent, If I make it through a week or so without it happening again, I'll consider the problem solved. However, I'll leave your solution intact since, regardless of its effect on my current problem, it appears to be the right thing to do.

-- Thanks again,
  -- Tim Dempsey
Dr. Klahn

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23